Record to Report CRM Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

You will be :

• Process Account receivable, treasury and inter-company task as per Service level Agreement. Process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Prepare and follow up unidentified open items in clearing account when execute daily/monthly bank reconciliation.

• Liaise with the stakeholder for preparation and transaction posting of Inter-company non trade related debit and credit notes. Preparation of monthly reconciliation, highlight and rectify anomalies encountered. Generate statement of accounts to the customers. Track and resolve disputes and route to local affiliates as and when required

• Attend to all matters requested for accounts receivable when required. Initiate the dunning process and generate reminders for overdue accounts. Prepare regularly the details of unallocated and unidentified receipts for stakeholder further actions. Execute month end, quarter end and year end closing activities for countries assigned. Manage Cash pool account reconciliation

• Prepare preliminary and final Inter-company Account Receivable balances to reconcile against counterparty balances. Ensure timely and accurate deal settlement and posting of treasury related transactions including Inter-company foreign exchange, loan, accrual and actual interest, bank charges and etc.Creation and maintenance of the customer master data records in system. Credit management – Perform and responsible for credit analysis on customer according to company credit policy and procedures.  Reviewing credit risk for new and existing customers by carry out credit worthless checks and make credit limit recommendation.

• Collection management – Ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if necessary as per company’s debt collection procedure.. Demonstrated good customer service skills while initiating outbound calls and received inbound calls with customer. Handling of AR bad debt allowance and write off management. First point of contact for operational support and issue solving Liaise with customer for balance confirmation and  monitoring of daily sales order status.

Who you are

• Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines.

• Perform back up function and other duties, including job rotation to other functional teams as and when required. Participate in internal and external compliance audit queries

• Transformation/ Continuous Improvement Implementations : Work collaboratively with Country Chief Accountant and stakeholders. Engage and support the teams in the implementation of continuous improvement project 

• Proactively to identify, recommend and implement solutions in consultation with the management for continuous improvement opportunities in the areas of operation

• Assist to ensure effective knowledge transfer as for sustainable development knowledge and sharing of best practices within the team

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Thank you for your application. Please take note that only shortlisted candidates will be notified.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.