RDT Onsite Workplace Experience Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

About the position

About Roche Digital Technology

In Roche Digital Technology (RDT), we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.

Be part of our inclusive team at Roche Digital Technology, where we're driven by a shared passion for technological novelties and optimal IT solutions.

We now have an exciting opportunity open within our RDT team to bring increased productivity and consultancy services to our employees. 

We’re seeking an innovative and proactive RDT Onsite Workplace Experience Specialist who’s passionate about enhancing the digital workplace and improving employee productivity. You bring strong consultancy skills, business acumen, and experience with enterprise applications and adoption. You can influence global initiatives, communicate technical topics in clear, practical terms, and build trusted relationships across teams. With empathy, a growth mindset, and strong collaboration skills, you’re connected to the local site environment, well-networked within global Roche Digital Technologies, and eager to drive the adoption of Roche IT standards while fostering a positive, knowledge-sharing culture.

Your key responsibilities

• Providing technical consultancy for enterprise and business applications to business colleagues

• Adoption and Training to foster digital enablement

• Providing consultancy for specific groups and work with them how to leverage the existing tool for their benefit

• Proactively approaching business functions to understand their processes and suggest methods to increase productivity 

• Increasing the adoption of RDT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job.

• Embracing agility through process automation and increased focus on stakeholder management and digital employee experience

• Keeping track of what changes are coming in the enterprise platforms and solutions and analyzing how it can affect employee productivity

• Automating business processes based on analysis and consultancy with business representatives

• You will act as a digital enabler for our business colleagues & functions

• You act as the owner of the digital employee experience  for the respective site

• You drive employee productivity through consultancy, provide intimacy and site proximity at the sites,  and ensure a personalized Roche employee experience.

• You leverage available data (e.g.: Nexthink, SNOW) for proactive support

• You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.

• You manage IT hardware lifecycle management & deskside support processes/managed services for the site 

• You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.  

• You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. 

• You proactively address and follow through on process-improvement ideas

• You support & drive budgeting process related to the respective site

• You support local audit, inspection and certification requirements

• You support local Business Continuity and IT Disaster Recovery planning activities

• You partner with our internal and external service providers

Your qualifications and experience

• Exhibits a Lean-Agile Mindset

• Manages risks progressively and in a way that leads to opportunity

• Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.

• Exhibits intellectual curiosity and integrity and has a strong passion for innovation

• Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, O365, etc.

• Experience with ticketing systems and troubleshooting hardware, software  and mobile devices. 

• Excellent working knowledge of the ITIL processes in an IT service delivery

• Fluent in local language, solid written and oral communication skills in English.

Mindset

• Ability to ask the right questions in order to increase employee productivity

• Consultancy skills on digital workplace tools and solutions

• Enterprise Application, deployments, consulting and adoption

• Business acumen

• Deep connection to the site and understanding the environment and the context

• Good knowledge about the IT processes & good network within global Informatics and the local site

• Passionate and knowledgeable about the digital workplace

• Empathetic

• Good knowledge of Roche IT (platform) standards and capability to drive adoption locally

• Influencing global projects (face of the business)

• Desire to learn 

• Agile mindset: the set of attitudes supporting an agile working environment. These include respect, collaboration, improvement and learning cycles, pride in ownership, focus on delivering value, and the ability to adapt to change.

• Learning mindset: the habit of approaching experiences in your life in a way that allows you to learn from them. This involves formulating goals, practicing deliberately, and using feedback actively to process your experiences and learn from them. 

• Enterprise mindset: that can break down silos and promote cross-networks collaborations. Focus on delivery through collaboration, ability to bring people together to work towards the same purpose across organization boundaries.

• Entrepreneurial mindset: is about being committed to your vision regardless of the challenges and obstacles along the way. It’s a way of thinking that enables you to overcome challenges, be decisive, and accept responsibility for your outcomes.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.