R&D Knowledge & Capabilities Senior Manager

<h2><b>Career Category</b></h2>Operations<h2></h2><h2><b>Job Description</b></h2><p><b>Live</b></p><p><b>What you will do</b></p><p>Let’s do this. Let’s change the world.</p><p>Part of Amgen’s R&amp;D Strategy &amp; Operations organization, the R&amp;D Knowledge &amp; Learning team is responsible for enabling scientific excellence, clinical execution, and regulatory rigor through world-class knowledge, learning, and performance support. We operate role-based learning &amp; development, knowledge management, scientific and therapeutic area training, library and subscription services, and enabling technologies.</p><p></p><p>The Senior Manager, R&amp;D Knowledge &amp; Learning Capabilities Lead serves as the architect and optimizer of the Knowledge &amp; Learning operating system. This role is accountable for designing, governing, and continuously improving the capabilities, operating models, standards, and enabling technologies that allow the global R&amp;D Knowledge &amp; Learning organization to scale with speed, quality, and compliance.</p><p></p><p>This leader works horizontally across Knowledge Management, Learning Business Partners, scientific/product/therapeutic training teams, GxP Training, and global learning operations, strengthening how these capabilities function individually and together. The role also evaluates and responsibly applies automation, AI, and ML-enabled approaches to improve knowledge flow, onboarding &amp; learning effectiveness, and operational efficiency, ensuring innovation is intentional, governed, and value-driven.</p><p></p><p><b>Responsibilities</b></p><p><b>Knowledge &amp; Learning Capability Architecture</b></p><ul><li><p>Design and continuously evolve the end-to-end knowledge, learning, and onboarding operating model, ensuring clarity of roles, decision rights, workflows, and integration across KM, functional learning, scientific training, and delivery enablement</p></li><li><p>Define onboarding as a strategic capability – focused on role readiness, risk-based learning, and accelerated time-to-productivity – rather than a one-time event</p></li><li><p>Identify systemic gaps, redundancies, and bottlenecks across the knowledge and learning ecosystem and lead targeted capability improvements</p></li></ul><p></p><p><b>Operating Model, Standards &amp; Lifecycle Governance</b></p><ul><li><p>Establish and govern standards, methodologies, and lifecycle discipline that apply across learning, knowledge assets, and performance support (discover &gt; design &gt; build/buy &gt; launch &gt; sustain &gt; retire)</p></li><li><p>Develop and maintain standard work (playbooks, templates, RACIs) that enable repeatable, scalable execution across all knowledge and learning offerings</p></li></ul><p></p><p><b>Operational Excellence</b></p><ul><li><p>Lead redesign and optimization of knowledge, learning, and onboarding processes to improve efficiency, reliability, and experience</p></li><li><p>Partner with AIN Learning Enablement, KM, GxP, and Global Learning Ops to ensure seamless end-to-end management of enabling infrastructure (e.g., LMS/LXP, knowledge platforms, automation tools)</p></li></ul><p></p><p><b>Portfolio, Measurement &amp; Insight</b></p><ul><li><p>Enable portfolio-level governance and prioritization across knowledge, learning, and onboarding investments, ensuring transparency, alignment, and effective resource utilization</p></li><li><p>Define and implement KPIs spanning time-to-productivity, role readiness, adoption, effectiveness, and value realization</p></li><li><p>Produce executive-ready insights to guide decision-making and continuous improvement</p></li></ul><p></p><p><b>Capability Uplift &amp; Enablement</b></p><ul><li><p>Strengthen the capability of Knowledge &amp; Learning professionals through coaching, frameworks, and targeted enablement (e.g., portfolio thinking, lifecycle management, instructional design rigor, KM best practices)</p></li><li><p>Serve as a thought partner to Knowledge &amp; Learning leaders, enabling consistent maturity and performance across teams</p></li></ul><p></p><p><b>Automation, AI &amp; Innovation Enablement</b></p><ul><li><p>Evaluate, pilot, and guide the responsible application of automation, AI, and ML across knowledge, onboarding, and learning (e.g., content management, personalization, analytics, workflow automation)</p></li><li><p>Partner with AI&amp;D, DTI, Quality GxP, and governance bodies to ensure solutions are validated, scalable, and compliant</p></li><li><p>Translate emerging technologies into practical, value-generating use cases for the Knowledge &amp; Learning ecosystem</p></li></ul><p></p><p><b>Change Leadership &amp; Integration</b></p><ul><li><p>Lead change management for new standards, operating models, and technologies to ensure adoption and sustained impact</p></li><li><p>Foster a culture of continuous improvement, learning innovation, and cross-capability collaboration</p></li></ul><p></p><p>Basic Qualification:</p><ul><li>Any Degree and 12 - 17 years of experience in the relevant field.</li></ul><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.