Quality Systems Support (DMS & TW)

Quality Systems Support (DMS & TW)

Location: Hyderabad, India

Today, Lonza is a global leader in life sciences. We design and deliver solutions that enable scientists to accelerate innovation and improve health outcomes. We are seeking a Quality Systems Support (DMS & TW) to act as a key functional expert for the management, maintenance, and continuous improvement of the Documentum Management System (DMS) and TrackWise (TW) for the Hyderabad site.

Role Purpose / Summary

The Quality Systems Support ensures the accuracy, compliance, and readiness of quality documentation and records by providing operational administration, training, first-level support, and lifecycle stewardship. As a local administrator, the role collaborates with global system owners and local stakeholders to guarantee proper access control, data integrity, and alignment with global and local requirements, enabling efficient documentation management and system performance.

Key Accountabilities

• DMS System Administration: Serve as the QM1 function/administrator for the site, maintaining master data and representing the site in global system governance and discussions.

• User Support & Training: Provide first-level hotline support for site users and develop training materials to ensure compliant system operation.

• Access Management: Assign permissions according to global and local user concepts, ensuring proper access control and segregation of duties for both DMS and TrackWise.

• Documentation Lifecycle Management: Oversee the complete lifecycle of documents, including controlled copies, validity checks, periodic reviews, and updating related SOPs.

• TrackWise Administration: Serve as the local administrator, maintaining master data and managing EiCR global permissions to ensure workflow alignment.

• Communication & Resources: Maintain the DMS and TrackWise homepages on Lonza’s Intranet to ensure accurate communication of resources and guidance.

• System Troubleshooting: Offer guidance and troubleshooting for documentation workflows, permissions, and general system usage issues.

Key Requirements

Domain Expertise

• High School Diploma required; degree in Computer Science or Technology (or equivalent professional experience) preferred.

• 0–4 years of experience (Entry Level) in quality systems administration (DMS, TrackWise, or similar) in a regulated environment.

• Knowledge of GMP and documentation requirements is beneficial.

• Business fluent in English (required) and German (preferred).

Skills & Attributes

• Technical Proficiency: Strong ability to translate technical and organizational content with precision and consistency.

• Operational Excellence: Familiarity with terminology management, translation tools, and structured documentation with strong attention to detail.

• Project & Time Management: Ability to manage multiple priorities in parallel and work effectively under tight timelines.

• Customer Orientation: Effective communication and collaboration skills with a strong customer-oriented mindset.

• Core Behaviors: Agility to challenge the status quo, business acumen to support company strategy, and a collaborative approach to sharing knowledge across teams.

About Lonza

At Lonza, our people are our greatest strength. With more than 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values—Collaboration, Accountability, Excellence, Passion, and Integrity—reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. Lonza is committed to creating an inclusive environment for all employees.