• Interface with upper management on regulatory and clinical issues/projects.

• Respond to clinical or technical inquiries by phone, email, fax, or letter in a timely and professional manner.

• Provide Field Assurance with clinical support in resolving customer complaints within required timeframes.

• Identify clinical concerns with customer accounts and partner with District and Territory Managers to resolve issues.

• Provide clinical input to product teams as needed.

• Support investigational and marketed device studies.

• Participate in design reviews for new or modified medical devices.

• Review product labeling for clinical accuracy, clarity, and appropriateness.

• Serve as a clinical resource to cross-functional teams when a healthcare professional perspective is needed.

• Determine Medical Device Reporting (MDR) status for customer complaints.

• Review complaint files for completeness and accuracy and prepare customer evaluation letters when required.

• Provide clinical and technical support to Clinical Education and Marketing teams.

• Assist in preparing responses to Regulatory Authorities, including the FDA and international Competent Authorities.

Minimum Qualifications

• Active Registered Nurse (RN) license required.

• Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required; BSN preferred.

• Current license to practice as a Registered Nurse in the state of Utah.

• Minimum of one (1) year of clinical nursing experience required.

• New graduate candidates will not be considered.

• Degree-level qualification or an equivalent combination of education and experience.

Preferred Qualifications

• Experience managing central venous access devices, including:

  • Peripherally Inserted Central Catheters (PICCs)

  • Central Venous Catheters (CVCs)

  • Dialysis Catheters

  • Implanted Ports

• Hands-on experience with infusion administration, device maintenance, troubleshooting, and dressing changes.

• Experience supporting clinical quality, complaint investigations, patient safety, or regulatory activities is preferred.

• PICC insertion experience is beneficial but not required.