Project Delivery Support Specialist (PDSS) - Night Shift

Project Delivery Support Specialist (PDSS) - Night Shift

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Job Summary

Title: Project Delivery Support Specialist (Night shift role)

The Project Delivery Support Specialist provides administrative and operational support to clinical functions and project delivery teams. Working within defined procedures, the role delivers accurate,

complete, and timely support outputs, maintains project information and records, coordinates follow-up, and escalates exceptions. The role does not hold project-management decision authority or overall delivery ownership.

Core Responsibilities

• Deliver assigned administrative and operational support within the defined service scope on time and to established standards for accuracy, completeness, consistency, and compliance.

• Manage assigned work and dependencies, resolve issues, maintain progress visibility, and escalate risks early to protect quality and timelines.

• File assigned essential documents in the TMF within required timelines, using the correct classification and metadata; verify completeness and quality; and follow up on or escalate missing, incomplete, or rejected documents.

• Maintain accurate, current, complete, and appropriately controlled project documentation, records, systems, information, and assigned trackers, including applicable document lifecycle and translation activities within the assigned scope, in accordance with applicable requirements.

• Use approved systems, automation, AI-enabled tools, dashboards, and reporting capabilities responsibly to support accurate, timely, and efficient delivery, and contribute observations and lessons learned that may improve service quality, scalability, or consistency.

• Support compliant, audit-ready, and inspection-ready project delivery by adhering to applicable company policies, procedures, regulatory expectations, privacy, information-security, and records management requirements.

• Maintain required role knowledge, training, time reporting, and individual performance expectations; escalate discrepancies promptly to protect quality, timelines, productivity, service, and utilization expectations where applicable.

• Perform other work-related duties as assigned.

Qualifications

• Bachelor's Degree required. Equivalent combinations of education, training, and relevant experience will be considered.

• 0.6 -1 year of Internship, relevant administrative, clinical operations support, systems, or document management experience.

• Awareness of applicable GCP/ICH principles, controlled documentation, and the importance of data quality and confidentiality in a regulated environment.

• Ability to learn and use approved business systems, productivity tools, and information repositories relevant to the role.

• Effective organization, documentation, communication, attention to detail, and time-management skills.

• Ability to follow defined processes, manage competing commitments, produce accurate and complete work within agreed timelines, and escalate risks or exceptions promptly.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.