Project Coordinator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.

Job Description

• Perform all processes in accordance to established client specified standard operating procedures and cGMP standards.
• Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.
• Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.
• Timely provision of reports, monthly matrix, and other information to clients as required
• Participate in client meetings, teleconferences where appropriate
• To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures
• Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner
• Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected
• Incoming and outgoing shipment updates, forecasts and backlog reports
• Assist in timely billing / invoicing activities on monthly basis
• Ensure that all shipping orders are processed and released according to contractual and country requirements
• Ensure that all necessary study documentation is received prior to the release of shipment to study sites
• Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.
• Follow up on delivery; obtain proof of delivery from courier company and obtain acknowledgement of receipt from the shipment recipient, and file according to the established procedures
• Forward temperature data to the relevant party for evaluation in case of temperature excursion; follow up on the status and send notification to affected site on the “Fit For Use” status
• Prepare paperwork for labelling/re-stickering and ensure that the job completed within the required timeline
• Co-ordination of shipment returns request in accordance with project requirements
• Assist in any other functional units as required by the Management

Requirements

• 2 years of customer service or administrative experience in a similar role
• Preferred Fields of Study: business administration, science, or related field
• Relevant professional certifications beneficial
• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
• Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
• Excellent written and verbal communication skills, with fluency in English
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong attention to detail and commitment to accuracy
• Experience with tender/bid documentation and contract administration
• Knowledge of GMP, ISO standards, and quality systems preferred
• Ability to work independently while collaborating effectively within a team
• Experience in pharmaceutical, healthcare, or scientific industries beneficial
• Strong problem-solving skills and process improvement mindset
• Excellent organizational and time management abilities
• Ability to adapt to changing business needs and priorities
• Professional approach and customer-service orientation