Job Description Summary
Responsible for providing consulting services to a client and to help achieve business objective Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Position Summary
The Program Specialist provides key local customer interface and day-to-day work direction for assigned personnel at specific account(s). This role ensures disinfection, distribution, par-level control, and demand deliveries of equipment or devices, while maintaining customer satisfaction and Service Excellence per contract. Work location: On Site: Cincinnati, Ohio
Key Responsibilities
- Utilize knowledge of customer contracts to ensure obligations are met; prioritize service, assign personnel, and follow up on commitments.
- Serve as on-site leader responsible for customer relationship regarding the Disinfection and Distribution Team. Ensure service quality through frequent contact and formal reviews. Represent hospital during regulatory inspections and attend required meetings (e.g., Safety Committee, Huddles).
- Analyze equipment utilization, stocking levels, workflow, and related data to prepare findings and recommendations; adjust processes as needed.
- Provide training to new staff and assist with defined technician duties; perform technician duties when necessary.
- Track and analyze financial performance within GEHC; recommend improvements in equipment fleet size, supplies, or workflow and facilitate implementation.
- Resolve issues related to disinfection and distribution of mobile medical equipment; collaborate with biomed for planned maintenance. Perform safety and environmental inspections per GE and hospital standards.
- Maintain approved supply inventory and manage vendor service delivery processes in compliance with GE policies.
- Ensure proper care of carts and tools; maintain knowledge of current standards for safe and effective disinfecting and distribution.
- Comply with Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
- May work in D&D capacity at other facilities for consulting engagements or implementations.
Quality Goals
- Comply with GEHC Quality Manual, Quality Management System, and applicable laws/regulations.
- Complete all planned Quality & Compliance training within deadlines.
- Identify and report quality or compliance concerns; take corrective action as required.
- Complete site safety inspections at defined intervals; maintain documentation for staff training and site requirements.
Required Qualifications
- High School diploma or equivalent.
- Minimum two years of progressive team leadership experience, including supervising and coaching personnel and resolving customer issues.
- Experience in a customer service environment with knowledge of account coordination.
- Excellent communication skills; ability to explain processes and business issues clearly.
- Ability to lift at least 25 lbs and remain active on feet for extended periods.
- Willingness to travel outside assigned region for special projects.
- Valid driver’s license.
Preferred Qualifications
- Associate’s degree or higher in Business Administration, Management, or related healthcare field.
- Knowledge of electronics or biomedical equipment.
- Previous experience managing financial and administrative requirements.
- Strong analytical and communication skills; ability to explain technical and business issues clearly.
- Experience collaborating with internal teams and external customers in a solution-based service process.
- Change agent with process-oriented mindset.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No