Program Operations Associate

<h2><b>Career Category</b></h2>Marketing<h2></h2><h2><b>Job Description</b></h2><p><b>Job description</b></p><p>This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program &amp; Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.</p><p><b>Responsibilities of this position will include:</b></p><p><b>Field Support &amp; Escalation Leadership</b></p><ul><li>Serve as the primary point of contact for SPaCEE system support and business teams.</li><li>Resolve technology and service-delivery issues across data platforms and associated systems.</li><li>Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.</li><li>Provide direct support for Centris platform issues, troubleshooting, and inquiry response.</li></ul><p></p><p><b>Systems, Data Integrity &amp; Change Management</b></p><ul><li>Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.</li><li>Manage quarterly realignments, new product onboarding, and field-force restructuring activities.</li><li>Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.</li><li>Ensure stable data feeds between connected systems and oversee semester checks for accuracy.</li><li>Support platform maintenance releases, upgrades, and cross-system dependency assessments.</li></ul><p></p><p><b>Reporting, Data, and Analytics</b></p><ul><li>Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensure accuracy and integrity of program data across all systems and vendors.</li><li>Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making</li><li>Analyze program data to identify trends, efficiency gains, and opportunities for optimization.</li><li>Deliver action-oriented insights and recommendations during quarterly and annual business reviews.</li></ul><p></p><p><b>Congress &amp; Speaker Program Integration (ROE/ROS, Customer Journey)</b></p><ul><li>Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).</li><li>Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.</li><li>Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.</li></ul><p></p><p><b>Process Optimization &amp; Documentation</b></p><ul><li>Maintain and improve process documentation, workflows, and SOP alignment.</li><li>Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.</li><li>Build and maintain automated reports and insights packages that support greater operational efficiency.</li></ul><p></p><p><b>Basic Qualifications</b></p><ul><li>Bachelor&#39;s degree &amp; 4 years of directly related experience OR</li><li>Associate’s degree &amp; 6 years of directly related experience OR</li><li>High school diploma / GED &amp; 8 years of directly related experience</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Bachelor’s degree and<span> 4</span>  in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR</li><li>Experience with managing relationships with key stakeholders</li><li>Experience managing competing demands and priorities</li><li>Strong time management, organization, and prioritization skills</li><li>Strong problem-solving skills</li><li>Strong written and verbal communication skills</li><li>Exceptional attention to detail with the ability to multi-task</li><li>Ability to work well in teams and interact effectively with various levels of management</li><li>Willingness to be flexible to meet team goals and priorities</li><li>Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams</li><li>Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus</li></ul><p></p><p><b>Competencies</b></p><ul><li>Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.</li><li>Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.</li><li>Work in Teams - Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization.</li><li>Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).</li><li>Shapes Amgen’s Future - Considers future possibilities and scenarios that may affect the team/organization.</li><li>Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.</li><li>Delivers Results - Addresses risks and contingencies as part of the planning process. </li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.