Program Operations Associate

<h2><b>Career Category</b></h2>Marketing<h2></h2><h2><b>Job Description</b></h2><div><div><p><b><span>Job Details</span></b><span> </span></p></div><div><p><b><span>GCC, L3 Speaker Program Operations<span> </span></span><span>Associate</span></b><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Job description</span></b><span> </span></p></div><div><p><span><span>This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with<span> focused</span></span></span><u><span><span> focused</span></span></u><span><span><span> </span>partnership on Speaker Program &amp; Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.</span></span><span> </span></p></div><div><p><b><span>Responsibilities of this position will include:</span></b><span> </span></p></div><div><p><b><span>Field Support &amp; Escalation Leadership</span></b><span> </span></p></div><div><ul><li><p><span><span>Serve as the primary point of contact for<span> </span></span><span>SPaCEE</span><span><span> </span>system support</span><span><span> </span>and business teams</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Resolve technology and service-delivery issues across<span> </span></span><span>data platforms and</span><span><span> </span>associated<span> </span></span><span>systems</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain the SharePoint escalation hub and ensure timely communication<span> </span></span><span>with cross-functional partners</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide direct support for Centris platform issues, troubleshooting, and inquiry response.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Systems, Data Integrity &amp; Change Management</span></b><span> </span></p></div><div><ul><li><p><span><span>Lead Centris change management cycles, including<span> </span></span><span>vendor<span> </span></span><span>coordination, testing, validation, and documentation.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage quarterly realignments, new product onboarding, and field-force restructuring activities.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure stable data feeds between connected systems and oversee semester checks for accuracy.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support platform maintenance releases, upgrades, and cross-system dependency assessments.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Reporting, Data, and Analytics</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris</span><span>).</span><span>Ensure</span><span><span> </span>accuracy and integrity of program data across all systems and vendors.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Build and automate reporting</span><span><span> </span></span><span>for</span><span><span> </span>routine</span><span>, ad hoc, and executive-level</span><span><span> </span></span><span>needs</span><span><span> </span>to</span><span><span> </span>support operational and strategic decision-making.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Analyze program data to identify trends, efficiency gains, and opportunities for optimization.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Deliver action-oriented insights and recommendations during quarterly and annual business reviews.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Congress &amp; Speaker Program Integration (ROE/ROS, Customer Journey)</span></b><span> </span></p></div><div><ul><li><p><span><span>Lead the development of the Congress Performance Dashboard measuring ROE (Return</span></span><span><span><span> </span></span></span><span><span>on Engagement) and ROS (Return on Spend).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Deliver unified reach, engagement, and conversion metrics across<span> </span></span><span>Speaker<span> </span></span><span>Programs and Congresses to inform future strategy and brand planning.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Process Optimization &amp; Documentation</span></b><span> </span></p></div><div><ul><li><p><span><span>Maintain and improve process documentation, workflows, and SOP alignment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Partner</span><span><span> </span>with IS, Commercial, and<span> </span></span><span>vendor teams<span> </span></span><span>to implement enhancements, streamline data interfaces, and drive continuous improvement.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Build and maintain automated reports and insights packages that support greater operational efficiency.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Basic Qualifications</span></b><span> </span></p></div><div><ul><li><p><span><span>Bachelor&#39;s degree &amp; 4 years of directly related experience OR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Associate</span><span>’</span><span>s degree &amp;<span> </span></span><span>6</span><span><span> </span>years of directly related experience<span> </span></span><span>OR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>High school diploma / GED &amp; 8 years of directly related experience </span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><div><div><p><b><span>Preferred Qualifications</span></b><span> </span></p></div><div><ul><li><p><span><span>Bachelor’s</span><span><span> </span></span><span>degree</span><span><span> </span></span><span>and</span><span><span> </span></span><span>4</span><span><span> </span></span><span>year</span><span>s</span><span><span> </span>experience</span><span><span> </span>in Marketing Operations, Sales Operations</span><span>,<span> </span></span><span>Project Management, Marketing,</span><span><span> </span>Pharmaceutical/ Biotechnology Industry</span><span><span> </span>OR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with managing relationships with<span> </span></span><span>key stakeholders</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience managing<span> </span></span><span>competing demands and priorities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong time management, organization, and prioritization skills</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong problem-solving skills</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong written and verbal communication skills</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Exceptional attention to detail with the ability to multi-task</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to work well in teams and interact effectively with various levels of management</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Willingness to be flexible to meet team goals and priorities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong computer and database skills<span> </span></span><span>with Microsoft Word, PowerPoint, Excel, Outlook</span><span>, and Teams</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with databases and business analysis tools (e.g.,<span> </span></span><span>Sales Force,<span> </span></span><span>Tableau</span><span>, Power BI, SharePoint, Learning Management Systems</span><span>) a plus</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Competencies</span></b><span> </span></p></div><div><ul><li><p><span><span>Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Work in Teams - Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Shapes Amgen’s Future - Considers future possibilities and scenarios that may affect the team/organization.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Delivers Results - Addresses risks and contingencies as part of the planning process.  </span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.