Program Management Manager

<p>Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. </p><p></p><p>A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don&#39;t meet every bullet point, we encourage you to apply and join us to create the extraordinary.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Job Summary</h2><p>The “<b>Program Management Manager</b>” will be based in Bukit Minyak, Penang. In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Organize, plan and direct program schedules and budgets.</p></li><li><p>In charge of tracking relevant metrics and drive action items based on results.</p></li><li><p>Provide help, knowledge and expertise with contract negotiations as required.</p></li><li><p>Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.</p></li><li><p>Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.</p></li><li><p>Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.</p></li><li><p>Manage the coordination of product life cycle activities with P&amp;L and customer satisfaction also has control for different accounts of various complexities.</p></li><li><p>Be the key channel of communication for customers and act as escalation in the event of customer issues.</p></li><li><p>In charge of customer´s satisfaction reviews and corrective actions.</p></li><li><p>Maintain current and develop additional business with customers.</p></li><li><p>Monitor and track that project and program deliverables are met.</p></li><li><p>Be accountable for maintaining excellent customer relations with both new and existing customers.</p></li><li><p>Holds up production sites for projects, costs and other customer related matters through business and expertise.</p></li></ul><p></p><p><b>Qualifications:</b></p><ul><li><p>Typically requires a Bachelor&#39;s degree in engineering or related field or equivalent experience.</p></li><li><p>Typically requires a minimum of 5 years to 10 years of experience in program administration/ management or related area. </p></li><li><p>Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</p></li><li><p>Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.</p></li><li><p>Accountability for the program wellness.</p></li><li><p>Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.</p></li><li><p>Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.</p></li><li><p>Understands the strategic impact of the function across sites.</p></li><li><p>Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.</p></li></ul><p></p><p><b>What you’ll receive for the great work you provide:</b></p><ul><li><p>Life Insurance</p></li><li><p>Medical Benefits</p></li><li><p>Allowances and Bonuses</p></li><li><p>Paid Time-Off</p></li></ul><p></p><p>KJ19</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2></h2><h2>Job Category</h2>Operations<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Required Skills:</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Optional Skills:</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We&#39;re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email </span><a href="mailto:accessibility&#64;flex.com" target="_blank"><span><span><span><span>accessibility&#64;flex.com</span></span></span></span></a><span> and we&#39;ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).</span></p>