Product Support Engineer (m/f/d) GIRMS

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are a research, development, and production site in Bremen, currently with about 500 employees, whose “high-end” measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. Our innovative products in the fields of Life Sciences MS and Inorganic MS, as well as Trace Elemental Analysis, are among the leading products globally in their respective markets.

Discover Impactful Work
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III, you'll provide expert-level support for our Gas Isotope Ratio Mass Spectrometry product line (GIRMS), including Delta Q, 253 Plus, Orbitrap Isora/Isora Pro mass spectrometers and peripherals. You'll collaborate with customers and Field Service Engineers worldwide to optimize their analytical capabilities while utilizing remote diagnostic technologies and building strong relationships across teams.

A Day in the Life:
Provide expert technical support for Thermo Fisher Scientific Gas Isotope Ratio Mass Spectrometry products, working closely with customers, Field Service Engineers, and internal factory departments to resolve technical issues, support installations and maintenance, deliver training, and drive continuous product quality improvements.

What to expect:

• Resolve and monitor technical problems of Thermo Fisher Scientific Gas Isotope Ratio Mass Spectrometry product line (GIRMS) including Delta Q, Orbitrap Isora/Isora Pro mass spectrometers
• Provide support to Service Engineers during installations, repairs, and maintenance
• Collaborate closely with the Field Service Organization in various aspects
• Support software updates globally
• Train Field Service Engineers, including preparing training courses and materials, and conducting training sessions
• Create, update, and distribute Factory Communication documents on the Factory Product Support website
• Report problems from the field to relevant departments of the factory (Quality, R&D, Parts & Repair) to drive quality improvements and contribute to finding solutions and implementing them in the field

Keys to Success:
Education

• Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics; an electronic engineering degree is a clear advantage.

Experience

• Experience troubleshooting electronic systems is a clear advantage
• Technical experience with Thermo Fisher Scientific Orbitrap and GIRMS Mass Spectrometers is an advantage
• Experience in providing trainings or workshops is an advantage

Knowledge, Skills, Abilities

• Customer-focused with a strong commercial understanding
• Proactive and organized, with a keen interest in self-education and systematic work
• Ability to quickly understand problems and work systematically towards solutions
• Good understanding and experience with Microsoft Office Applications
• Excellent communication skills in English, both written and spoken
• Ability to work independently and collaboratively in a team environment
• Strong analytical and diagnostic skills with sophisticated scientific equipment and software
• Willingness to travel up to 10% of time

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.