Product Support Engineer

<p style="text-align:left">Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.<br /><br />Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.</p><p style="text-align:inherit"></p><div><div><p><span><span>We are looking for a candidate with </span><span>a strong support</span><span> mindset to help our customers</span><span>, </span><span>Varian Field Service </span><span>Engineers</span><span> and Installations Engineers </span><span>operating Varian products</span><span>.</span></span><span> </span></p></div><div><p><span><span>You will be a </span><span>part</span><span> the </span><span>Product Lifecycle Customer Services</span><span> (</span><span>PLCS</span><span>) </span><span>Imaging team </span><span>supporting the </span><span>imaging components on Varian’s linear accelerators. The </span><span>PLCS </span><span>Imaging team are highly skilled </span><span>individuals</span><span> </span><span>providing technical support to</span><span> the Field Service representatives, authoring service </span><span>documentation</span><span> and providing </span><span>input &amp; feedback</span><span> to the R&amp;D organization</span><span>.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Specific Responsibilities</span></b><span> </span></p></div><div><ul><li><p><span><span>Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software.</span></span></p></li></ul></div><div></div><div></div><div></div><div><ul><li><p><span><span>Author technical documentation for the Field Service</span></span><span><span> and Installation</span></span><span><span> organizatio</span></span><span><span>ns</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support new product rollouts</span><span> and initiate knowledge transfer to the </span><span>Installation- and Field Service teams</span><span> as </span><span>required</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Represent the Global Customer Service organization and p</span><span>rovide input to </span><span>the </span><span>Engineering teams </span><span>during new product introductions</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Providing on-site installation and service support on request</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Desired Qualifications</span></b><span> </span></p></div><div><ul><li><p><span><span>B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>&#43; 3 years experience in a support role</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>High level</span><span> of analytical skills, able to </span><span>disseminate</span><span> complex problems to find </span><span>a</span><span> root cause</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Auto didactic skills to quickly familiarize with new areas</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Reliable, tenacious, team-oriented </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Fluency in English language, written and verbal</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Following qualifications are an asset</span></b><span> </span></p></div><div><ul><li><p><span><span>Previous</span><span> exposure to medical physics or image processing</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with Varian Linear Accelerators (C-series, TrueBeam, Halcyon)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>German language skills</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You are communicative and eager to support others. You work structured and have an eye for </span><span>details</span><span>. In addition, you can express your ideas in </span><span>a </span><span>written form. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Y</span><span>ou are used to working independently, but open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in Europe and overseas.</span></span><span> </span></p></li></ul><p></p><p><span>#LI-OS1</span></p></div></div><p></p><p><b>Who we are</b>: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p><p></p><p><b>How we work</b>: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</p><p></p><p>To find out more about Healthineers’ specific businesses, please visit our company page <a target="_blank" href="https://www.siemens-healthineers.com/">here</a>.</p><p></p><p>As an equal opportunity employer, we welcome applications from individuals with disabilities.</p><p></p><p><b>Data Privacy</b>: We care about your <a target="_blank" href="https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice">data privacy</a> and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register <a target="_blank" href="https://onehealthineers.wd3.myworkdayjobs.com/en-US/SHSJB">here</a> to get started.</p><p></p><p><b>Beware of Job Scams: </b>Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. </p><p></p><p><b>To all recruitment agencies</b>: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.</p><p></p>