Product Sales Support Specialist (m/f/d)

-----Please Apply with an English CV-----

VWR, part of Avantor, is a leading provider of mission-critical products and services for the life sciences and advanced technology industries. We support customers worldwide in the pharmaceutical, biotechnology, chemical, and materials science sectors by offering innovative products, services, and solutions that help them overcome challenges and achieve their research and production goals.

We are currently looking for a Product Sales Support Specialist based in Slovenia to join our international team. This role involves providing general technical and commercial support to both external and internal customers, including field product specialists, sales managers, and internal colleagues. You will respond to technical questions related to products and their applications. If you have experience in after-sales service, sales support, or product support and are passionate about solving complex challenges and driving innovation, we encourage you to apply.

The Team

Avantor’s Product Sales Support team operates across Europe and is responsible for providing comprehensive technical and commercial support to both internal and external stakeholders. This includes answering inquiries from product specialists, sales managers, and other colleagues, managing product quality complaints, and proactively working to ensure customer satisfaction and support sales growth.

We understand the importance of maintaining a healthy work-life balance. Therefore, we offer flexible working hours and the opportunity to work from home.

What we're looking for:

Required Qualifications

• Fluent business-level English and Slovenian are mandatory.
• Education: Bachelor's degree or higher. A degree in chemistry, biochemistry, chemical engineering, or strong knowledge of laboratory products (chemicals, laboratory consumables, and equipment) is preferred.
• Experience: Previous experience in sales, product support, or a related customer-facing role is required. Experience in or knowledge of the biopharmaceutical or laboratory environment is considered an advantage.
• Previous experience with SAP is mandatory. Experience with other ERP or CRM systems is an advantage.
• Good knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

Personal and Soft Skills

• Strong customer focus, proactive mindset, and ability to work collaboratively.
• Excellent communication and interpersonal skills to effectively engage with internal and external stakeholders, including technical experts, end users, and decision-makers.
• High level of accountability and self-motivation.
• Eagerness to learn and continuously improve.
• Ability to think creatively and drive innovation.
• Commitment to finding better, faster, and more cost-effective ways of working.
• Strong motivation to deliver value in every customer interaction.
• Ability to resolve customer issues quickly and effectively.
• Strong analytical and problem-solving skills, including the ability to handle complex challenges.

How you will thrive and make an impact

• Provide product support to customers and colleagues.
• Prepare, coordinate, and follow up on quotations.
• Proactively sell the assigned product portfolio.
• Cross-sell products from other product lines.
• Manage customer complaints according to established procedures.
• Send samples, quotations, and tender documentation upon customer request.
• Order, record, and track demonstration equipment in accordance with the demo unit management process.
• Distribute brochures and catalogs.
• Update product information in the ERP system.
• Monitor your assigned product portfolio using Qlik View and take appropriate actions.
• Collaborate closely with local, regional, and European colleagues within your assigned product area.

Why VWR?

Take the next step in your career and join our global team of more than 13,000 employees. Driven by a passion for discovery and a determination to overcome challenges, we help advance life-changing science every day.

Our work improves the quality of life for people around the world. We enable the development of new treatments and therapies, support life-changing medical devices, and create countless opportunities for you to contribute your talents, develop new skills, and grow your career at Avantor.

We support our employees through a diverse, equitable, and inclusive culture, as well as tailored learning and development programs designed to help you grow professionally and succeed. At VWR, you will have the opportunity to push boundaries, embrace new challenges, and make a direct contribution to scientific advancement and a better world.

Interested? Apply today!