Product Performance Analyst - IGT

Job Title

Product Performance Analyst - IGT

Job Description

About the Organization 

Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions – North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape.

Position Title- Product Performance Analyst

Location - Chennai or Mumbai or Gurgaon or Pune

Role: -

• The PPA will be the Product Specialist for modality IGT S/IGT D/MOS/DXR, must demonstrate technical competency for respective modality.
• He / She will remain updated abreast with the latest technological developments of the modality in the market including competition portfolio and appraise the organization with such developments.
• He / She will be the nodal point for the technical issues faced in zone for their respective modality.

Responsibilities:-

• Analyzing product performance, compare results, identifying where the performance is not meeting the plan and define corrective actions
• Reviews customer complaints(CFMS) and coordinate with BU / Regulatory / Quality for timely solution to customer escalations.
• Supports the NPI process, providing advice on capacity and competencies needed & ensure market readiness.
• Regulatory requirements need to be monitored and taken care in collaboration with central regulatory team.
• Monitors FCO implementation, driving FCO implementation efficiency and compliance.
• Training – To identify training need in modality & work with Training manager.
• Audit – Ensure all quality guidelines met for avoiding audit observations. To work closely with Quality team if CAPA raised for any modality segment. 8. Ensure close coordination with RSE / TSS – for providing solution for complex issues.
• Monitors for High Activity Sites via a dashboard in QlikView, to trigger appropriate action with respective stake holders.
• Organize regular meetings with service organization representatives, to collect input for top serviceability and reliability product issues, for which problem management process should be initiated.
• Initiate Problem Case Management process, when more detailed analysis is required by Technical Support Specialists to the root cause of recurring product issues.
• Participate in regular meetings with the BU, to prioritize open escalated problems, with objective data points of customer incidents linked to such problem cases in ServiceMax.
• Monitor product usage to support preventative maintenance process and decide on interval of visits.
• Identifying & ensuring delivery of productivity initiatives in market. 15. Need to conduct modality review with respective stakeholders at regular time intervals.
• KPI’s – taking full responsibility for modality KPI performance.
• IGM – Driving modality margin in collaboration with CS Sales / TSS / RSE & Region.
• OJT Sessions - Minimum 8 No's (Maximum Audience /Session) during their onsite travel to customer place.
• Adaptation to lean tool for problem solving exercise & own one identified KPI.
• Tool management – forecast / planning / calibration & maintenance of its records in system.
• Project coordination – Ensure installation standards are maintained and no compromise with global quality standards.
• Spare part management – Ensure critical spare parts level maintained in country with appropriate control on inventory level. Also need to ensure market readiness for NPI’s.
• On field support for critical escalations, customer management.
• Work with BMM on various aspects of delivery & market need.
• Ensuring personal acceptability by the customer in appearance and behaviour in accordance with Philips Health Systems policy and targets.
• To conform with Philips Health System safety standards including patient safety, health, safety and security regulations and strict adherence to General Business Principals

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.