Product Manager - Digital CX

Job Summary

Insulet Corporation is seeking a self-motivated and experienced Product Manager to join their Digital CX Product Management Customer Experience team, focusing on Clinic Management capabilities for healthcare providers. The ideal candidate will possess over eight years of relevant work experience, including five years utilizing Agile methodologies, and have a background in healthcare technology, particularly in provider-facing roles. This leader will be responsible for translating business goals into impactful product initiatives, defining and executing the product roadmap, and prioritizing the backlog in collaboration with cross-functional teams. Key responsibilities include understanding customer needs, developing a clear vision and roadmap, driving initiatives across various stakeholders, and leading a scrum team to shape features and user stories. The position is hybrid, with a preference for candidates near Acton, MA, and involves approximately 25% travel based on business needs. Insulet is dedicated to simplifying life for people with diabetes through innovative products like the Omnipod Insulin Management System, which offers a discreet and user-friendly alternative to traditional insulin delivery methods.

We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for the Clinic Management capability for healthcare providers. This leader will have experience leading end-to-end product management for digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our Clinic Management offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.

Responsibilities: 

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. 
• Develop and articulate a clear vision and roadmap to achieve enterprise and program level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Drive initiatives across a matrixed set of stakeholders and teams
• Work closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Lead a scrum team to shape features and user stories, driving alignment and documenting user stories with comprehensive requirements, success metrics, and acceptance criteria
• Work closely with technical architects and leads to discover, design, and test solutions
• Drive scope tradeoff evaluations on feature implementation
• Participate in usability studies to bring voice of the customer on a feature to the team
• Support business case development (both cost and value) for new opportunities and product improvements

Education and Experience

• 8+ years of relevant work experience
• 5+ years of experience using Agile methodologies
• Experience in healthcare technology, especially complex provider-facing

Preferred

• Diabetes experience or knowledge
• Familiarity with Web and CRM platforms

Additional Information:

• The position is hybrid. The preferred location is near Acton, MA
• Travel is estimated at <25% but will flex depending on business need

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

#LI-Hybrid

 Working at Insulet Corporation | Top Workplaces

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $138,900.00 - $208,350.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.