Job Summary
Job Title: Product Manager: DCX International
Department: CPXO
FLSA Status: Exempt
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek.
For more information, visit: insulet.com and omnipod.com.
Position Overview
We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management team. You will lead the end to end strategy for our international support portfolio, owning initiatives from initial discovery through global execution. You will focus on scaling global support operations by reducing friction for both customers and agents while managing our cost to serve. Working in an Agile environment, you will turn regional requirements into scalable global solutions and ensure the product roadmap aligns with our digital customer experience goals.
Responsibilities
Own the international product support strategy and collaborate on the enterprise roadmap to ensure priorities align with enterprise wide strategies.
Lead discovery for digital support products, focusing on customer self-service tools and automated workflows that drive case deflection.
Identify and implement scalable technical capabilities that work across multiple international regions.
Balance local market needs with global efficiency and partner with Product Marketing to align on launch strategies.
Partner with regional stakeholders and other product managers to establish best practices across the organization.
Work closely with the Senior Product Manager and business stakeholders to define and prioritize the team's feature backlog.
Create process flows to show how new capabilities impact business and customer operations.
Define features with clear acceptance criteria, dependencies, and a focus on managing risks.
Partner with technical architects to optimize the agent experience within our CRM and support platforms, ensuring global consistency and high productivity.
Maintain the conceptual and technical integrity of all features for the delivery team.
Lead scope tradeoff evaluations and release planning to maximize the return on investment.
Provide input on release timelines and investigate different paths forward when business needs change.
Serve as the first escalation point for Product Owners on the delivery teams.
Required Leadership Skills & Behaviors
A passionate leader who leads with an enterprise mindset and can align the organization behind a clear vision.
Strong emotional intelligence and the ability to lead others through change.
Experience guiding high performance teams while driving accountability and collaboration.
Required Skills and Competencies
Experience with CRM platforms (like Salesforce) and digital support technologies is highly preferred.
Strong understanding of support metrics such as CSAT, average handle time and first call resolution.
Customer obsessed mindset with the ability to translate insight into product vision.
Strong track record of owning full product lifecycles.
Strong ability to influence and lead globally without direct authority.
Action oriented self starter who can handle competing priorities.
Strong cross functional leader who can guide effective decision making.
Detail oriented with effective verbal and written communication skills.
Experience navigating and delivering products within international markets.
Experience in the Medical Device industry is a plus.
Familiarity with Scaled Agile Framework (SAFe) is a plus.
Education and Experience
Bachelor’s degree in Business, Engineering, or a related field.
Senior level experience in product management, specifically with a global focus.
5 or more years of experience using Agile methodologies in Product Owner or Product Manager roles.
Experience driving product discovery in a complex, regulated environment.
Knowledge of IT systems development and familiarity with Web and CRM platforms is preferred.
Experience in digital customer success or customer experience is preferred.
Diabetes experience or knowledge is a plus.
Additional Information
This role is based out of our London office on a hybrid basis.
Travel is estimated at <25% to support international stakeholder meetings and business needs.
Job Title: Product Manager: DCX International
Department: CPXO
FLSA Status: Exempt
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek.
For more information, visit: insulet.com and omnipod.com.
Position Overview
We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management team. You will lead the end to end strategy for our international support portfolio, owning initiatives from initial discovery through global execution. You will focus on scaling global support operations by reducing friction for both customers and agents while managing our cost to serve. Working in an Agile environment, you will turn regional requirements into scalable global solutions and ensure the product roadmap aligns with our digital customer experience goals.
Responsibilities
- Own the international product support strategy and collaborate on the enterprise roadmap to ensure priorities align with enterprise wide strategies.
- Lead discovery for digital support products, focusing on customer self-service tools and automated workflows that drive case deflection.
- Identify and implement scalable technical capabilities that work across multiple international regions.
- Balance local market needs with global efficiency and partner with Product Marketing to align on launch strategies.
- Partner with regional stakeholders and other product managers to establish best practices across the organization.
- Work closely with the Senior Product Manager and business stakeholders to define and prioritize the team's feature backlog.
- Create process flows to show how new capabilities impact business and customer operations.
- Define features with clear acceptance criteria, dependencies, and a focus on managing risks.
- Partner with technical architects to optimize the agent experience within our CRM and support platforms, ensuring global consistency and high productivity.
- Maintain the conceptual and technical integrity of all features for the delivery team.
- Lead scope tradeoff evaluations and release planning to maximize the return on investment.
- Provide input on release timelines and investigate different paths forward when business needs change.
- Serve as the first escalation point for Product Owners on the delivery teams.
Required Leadership Skills & Behaviors
- A passionate leader who leads with an enterprise mindset and can align the organization behind a clear vision.
- Strong emotional intelligence and the ability to lead others through change.
- Experience guiding high performance teams while driving accountability and collaboration.
Required Skills and Competencies
- Experience with CRM platforms (like Salesforce) and digital support technologies is highly preferred.
- Strong understanding of support metrics such as CSAT, average handle time and first call resolution.
- Customer obsessed mindset with the ability to translate insight into product vision.
- Strong track record of owning full product lifecycles.
- Strong ability to influence and lead globally without direct authority.
- Action oriented self starter who can handle competing priorities.
- Strong cross functional leader who can guide effective decision making.
- Detail oriented with effective verbal and written communication skills.
- Experience navigating and delivering products within international markets.
- Experience in the Medical Device industry is a plus.
- Familiarity with Scaled Agile Framework (SAFe) is a plus.
Education and Experience
- Bachelor’s degree in Business, Engineering, or a related field or working experience equivalent.
- Senior level experience in product management, specifically with a global focus.
- Strong and proven extensive experience using Agile methodologies in Product Owner or Product Manager roles.
- Experience driving product discovery in a complex, regulated environment.
- Knowledge of IT systems development and familiarity with Web and CRM platforms is preferred.
- Experience in digital customer success or customer experience is preferred.
- Diabetes experience or knowledge is a plus.
Additional Information
This role is based out of our London office on a hybrid basis.
Travel is estimated at <25% to support international stakeholder meetings and business needs.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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