Process and SOP Specialist

<div class="content-intro"><p>At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.</p></div><p> </p> <p>The Process and SOP Specialist creates and maintains process documents and SOPs for Tactile’s operational teams. The ideal candidate will ensure that all processes are consistent, accurate, compliant, and aligned with the company’s goals.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Develop and Update Standard Operating Procedures (SOPs): <ul> <li>Create, review, and update SOPs to ensure they reflect current practices and regulatory requirements, supporting onboarding, job aids, knowledge-based articles, and training</li> </ul> </li> <li>Process Improvement: <ul> <li>Identify areas for process improvement and implement changes to enhance operational efficiency. Work with management to resource and implement approved concepts</li> </ul> </li> <li>Documentation Management: <ul> <li>Maintain organized and accessible documentation for all processes and SOPs.</li> <li>Collaborate with cross-functional teams to utilize Enterprise-approved tools and repositories for document and policy management.</li> </ul> </li> <li>Support: <ul> <li>Provide support to team members on new and updated processes and SOPs</li> </ul> </li> <li>Compliance Monitoring: <ul> <li>Ensure all processes and SOPs comply with industry standards and regulatory requirements</li> </ul> </li> <li>Performance Reporting: <ul> <li>Prepare and present reports on SOP compliance and process performance to senior management. Ensure SOPs are aligned with goals and KPIs of operational teams</li> </ul> </li> <li>Other duties as assigned.</li> </ul> <p><strong>Qualifications</strong></p> <p>Education & Experience<br>Required:</p> <ul> <li>Proven experience in process management and SOP development</li> <li>Advanced writing ability to translate workflows into clear, structured SOPs and guidance documents</li> <li>Strong organizational and document management skills</li> <li>Excellent communication and training abilities</li> <li>Knowledge of industry standards and regulatory requirements.</li> </ul> <p>Preferred:</p> <ul> <li>Previous experience mentoring or training new employees, with a focus on ensuring a clear understanding of procedures from a new user perspective</li> <li>Previous experience within medical device (DME) or the healthcare industry<br><br></li> </ul> <p><strong>Knowledge & Skills</strong></p> <ul> <li>Strong analytical thinking and problem-solving</li> <li>Attention to detail</li> <li>Ability to work collaboratively with cross-functional teams</li> <li>Proficiency in process management software and tools</li> <li>Strong analytical and problem-solving skills</li> <li>Excellent verbal and written communication skills</li> <li>Comfortable working with ambiguity and managing a high-paced environment with changing priorities</li> </ul> <p><strong>Competencies</strong></p> <ul> <li>Change Agent</li> <li>Customer Focus</li> <li>Functional/Technical Skills</li> <li>Flexible</li> <li>Teamwork</li> <li>Communication</li> <li>Process Oriented</li> <li>Priority Setting</li> <li>Peer Relationships</li> <li>Presentation Skills</li> <li>Problem Solving</li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.</p> <p> </p> <p>Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$61,500</span><span class="divider">—</span><span>$86,205 USD</span></div></div></div><div class="content-conclusion"><p>To learn more about our Privacy Statement follow this link - <a href="https://tactilemedical.com/privacy-statement/">https://tactilemedical.com/privacy-statement/</a></p> <p>To learn more about our California Privacy Notice follow this link - <a href="https://tactilemedical.com/california-privacy-notice/" target="_blank">https://tactilemedical.com/california-privacy-notice/</a></p></div>