Principal User Experience Researcher -Acton, MA or San Diego, CA (Hybrid)

Job Summary

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

We’re looking for a Principal Design Strategy Lead to define world-class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human-centered design approach focused on outcomes for our business.
You will also help shape long-term experience direction across the Omnipod portfolio and influence strategic product decisions through customer-centered insights and design thinking.

You bring a track record of crafting user and customer experience journeys, user-centered design strategy, and driving organizational alignment to deliver exceptional digital product experiences in healthcare by partnering with patients, clinicians, product managers, engineers, and internal design & innovation teams. You have:
• Defined the vision for future user experiences
• Demonstrated process and cross-functional alignment
• Tangible, real-world results

Position Overview:

The Principal User Experience Designer will be charged with developing the next generation digital experiences for children and adults managing type 1 and type 2 diabetes. In this role, you will use your strong visual and interaction design skills to create the ultimate mobile-friendly, highly responsive user interface for the Android and iOS smartphones and tablets to begin with: including but not limited to overall navigation, look and feel, UI components, style guide, design pattern library and setting overall design direction for Insulet’s award-winning OmniPod products and other drug delivery solutions.

Responsibilities:

• Define the user experience of our mobile digital products and applications by developing user interface wireframes, page / task flow analysis, concept mapping, site mapping, navigation and information architecture flows, UI designs and proof-of-concepts that engage and delight the end user.
• Collaborate with user researchers to validate and test your ideas with end-users.
• Collaborate with marketing, product managers and engineers to deliver compelling designs that satisfy user goals and enhance learning and teaching.
• Evangelize the role of user experience design across the company.
• Make user experience design recommendations based on usability standards and industry best practices.
• Contribute to the corporate UX design standards and framework.
• Mentor junior staff on interaction design principles and processes.
• Successfully present your designs to a cross functional product team to elicit constructive feedback and actively participate in others’ design reviews.
• Perform other duties as required.

Minimum Requirements:

• Bachelor’s or master’s degree in Visual Design, Graphics Design, HCI, Interaction Design or related discipline required.
• At least 10+ years’ experience in UX Research.
• Experience designing for tablets and smartphone.

Preferred Skills and Competencies:

• Expert in common design tools such as Sketch App, Axure for wire framing, prototyping and design, Adobe Creative Suite, Flash, Fireworks, Illustrator, Photoshop, Acrobat, MS Office, Visio, etc.
• Experience designing for the Android or iOS mobile space in a technology-centered company; preferably a regulated environment.
• Ability to prototype mobile and web solutions for management and development teams, including but not limited to HTML5, CSS, JavaScript, C++, etc.
• Solid visual and interaction design skills.
• Ability to successfully design for and work in an Agile software development environment; knowledge of tools such as Fogbugz, Kanbanary, etc.
• Fluent in usability standards and design heuristics and responsive design techniques.
• Strong interpersonal skills and the ability to communicate effectively with others across the organization.
• Familiarity with user-centered research, such as usability testing, contextual inquiry, and field interviews.
• Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and working with super-smart colleagues from numerous departments and locations.

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. 

 

 #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $171,800.00 - $257,750.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.