Principal Product Manager, Global Website Experience & Digital Platforms- (Hybrid - Acton, MA)

Job Summary

We are seeking a self-motivated and experienced Principal Product Manager to join our Digital Customer Experience team. This role will focus on developing new products and optimizing existing capabilities throughout the customer journey. The ideal candidate will have a proven track record in end-to-end product management for global connected products, with the ability to translate business objectives into high-impact product initiatives.With a deep understanding of customer needs, competitive market dynamics, and technology constraints and opportunities, the successful leader will develop and execute our digital customer experience roadmap, positioning Insulet for sustained market leadership. They will foster empowered, high-performing teams and guide them through the entire product development lifecycle while providing strong cross-functional leadership.

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. As market leader in our field, we are on an exciting trajectory of significant further growth and geographic expansion enabling us to reach more patients around the globe.

Position Overview:

We are looking for a self-motivated, experienced Principal Product Manager to join our Digital Customer Experience team, responsible for developing new products and optimizing existing capabilities throughout the customer journey. The successful leader will have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of our digital cx roadmap to position Insulet for sustained market leadership. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. He/she/they will develop and own business cases for new product initiatives and work cross functionally to deliver innovative products aiming to simplify the lives of people with diabetes.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities
• Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans
• Accountable to build and deliver business cases in alignment with strategic goals & outcomes
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
• Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
• Develop process flows to illustrate the impact on operations based on new or improved capabilities
  Participate in usability studies to bring voice of the customer to the team
• Work closely with technical architects to obtain solution designs, ensuring consistency across all work within delivery teams
• Collaborate with Product Marketing Managers to shape integrated launch strategy for global products
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at InsuleCoordinate on architecture and scalability requirements and guide investment timing
• Create bottom-up planning for annual & strategic plans

Key Decision Rights

• Decisions related to product strategy, including setting product roadmap and defining feature sets
• Decisions related to priority of product features and improvements
   

Required Skills

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
• Knowledge of IT systems development
• Familiarity with Web and CRM platforms
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
• Ability to translate complex strategies into high impact tactical initiatives with strong project management
• Ability to work cross functionally to develop and realize global business cases for investments anchored in customer needs
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
• Experience guiding high-performance teams, driving accountability and strategy, empowerment, customer centricity and collaboration across functions and teams.

Education and Experience

• 8+ years’ experience in a Product Management position
• Bachelor’s degree in engineering, life sciences, business, or a related field.
• Experience developing and commercializing digital products
• Passion to continuously improve processes and practices.
• Experience leading end-to-end product management
• Diabetes experience or knowledge a plus

Additional Information

• The position can be hybrid or in-person at our Acton, MA headquarters. The preferred location is near Acton, MA.
• Travel is estimated at <25% but will flex depending on business need

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. 

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Working at Insulet Corporation | Top Workplaces

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $166,700.00 - $250,025.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.