In this exciting role as a Principal Field Clinical Specialist, you will provide day-to-day field clinical study support, technical and education support, and site management, coordination and training for the Mitral and Tricuspid Therapies clinical programs.  This role will promote clinical programs through education of current and new investigators, new technologies and case support to achieve safe patient outcomes and company objectives.  The M&T Structural Heart Business is one of the fastest growing businesses in the medical device industry and expanding rapidly to serve patients globally. 

The Structural Heart and Aortic integrated operating unit offers minimally invasive approaches to restore proper structure and function of the heart and the aorta. We focus on the transcatheter replacement or repair of the four heart valves—aortic, pulmonic, mitral, tricuspid—and the placement of stent grafts to treat aneurysms and dissections of the body’s largest artery, the aorta. 

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions. To learn more about Inclusion & Diversity at Medtronic  Click Here 

Ability to travel approximately 75% - including International Travel 

A Day in the Life 

Responsibilities may include the following and other duties may be assigned. 

• Conducts on-site education and / or consulting. 

• Supports field personnel in providing the best possible outcomes and service for Medtronic customers. 

• Partners with cross functional teams to develop and execute plans for enrollment. 

• Participates in conventions, forums, and meetings to increase product awareness. 

• Works closely with Therapy Development Management to provide customer case and education support. 

• Identifies and facilitates execution on growth opportunities with the Clinical Support Team. 

• Serves as a technical resource to support a specific medical product or solution. 

• All other duties as assigned. 

Technical Role 

• Assist in the clinical study procedure, playing a key role in all aspects of Intrepid TMVR/TTVR device preparation & case support 

• Provide technical support and device and system troubleshooting as needed 

• Provide support regarding device suitability and patient selection. 

• Provide comprehensive support including knowledge of imaging modalities (echo/angio/CT). 

• Provides feedback from clinical sites on the performance of the product to be incorporated in engineering designs or enhancements, supports research and development in evaluating concepts for new products, and considers potential modifications for existing devices while serving as a technical resource between engineering and the customer. 

Customer Support Role 

• Develops and maintains customer relationship and enrollment support with assigned sites at all levels through intimate knowledge of center processes and resources. 

• Identify, establish and maintain productive working relationships with PI’s, Research Coordinators, OR/Cath Lab Staff, Nursing units, key decision makers, administrative staff, etc. 

• Point of contact with assigned sites during patient screening and enrollment for clinical investigation, providing the support needed to collect all required screening materials for review by the assigned review committee and/or the sponsor. 

• Coordinate communication between internal and external customers to facilitate shipping and return of product according to Medtronic policy. 

Education/Training Role 

• Will be responsible for assisting in the development and delivery of physician training materials. This includes but is not limited to hands-on training such as procedure simulators and benchtop models, presentation of didactic sessions, case studies and other training-related presentations at investigator and research coordinator meetings and other training events. 

• Educate and train customer sites including physicians, hospital personnel and hospital staff on technical matters relating to Medtronic products by conducting and/or coordinating one-on-one training sessions, in-service education programs, seminars and/or outside symposiums. Provide training and resources for the certification and activation for procedures.  

• Educate, mentor and train internal Medtronic employees in all functions as required. 

Qualifications  

Must Have (Minimum Requirements): 

To be considered for this role, the minimum requirements must be evident on your resume.  

• High school diploma/degree with a minimum of 8 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience) 

or 

• Associate degree with a minimum of 6 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience) 

or 

• Bachelor’s degree required with a minimum of 4 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience) 

or 

• Advanced degree with a minimum of 2 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)       

Nice to Have (Preferred Qualifications): 

• 3+ years Structural Heart industry field experience (TAVR, Mitral, Tricuspid, LAAC, etc.) 

• Experience with echocardiographic imaging of the mitral and/or tricuspid valve 

• Experience using CT segmentation & analysis software (3Mensio or other) 

• Experience with trans-septal procedures including TMVR or LAAC or other adjacent therapies 

• Clinical Research experience including coordinating multi-center trials and/or significant experience in the structural heart field with established technical expertise and knowledge 

• Experience in presenting, writing and teaching clinical and medical information 

• Experience with group presentations and hands-on experience with interventional/surgical cardiac procedures 

• Clinical Research experience in structural heart or other medical devices 

• Experience coordinating multi-center cardiology trials 

• Experience in Good Clinical Practice (GCP) and/or regulatory compliance guidelines for clinical trials 

• Proficient in MS Office applications: Excel, PowerPoint, Word, MS Project (or similar scheduling software), project management techniques and tools. 

 
Physical Job Requirements 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  
 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America). 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Your work environment will include clinical settings including Operating Rooms and Cath Labs. These environments may expose you to infectious disease; radiation; blood borne pathogens. 

• While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. 

• Ability to work in Cath Labs or Operating Rooms with radiation exposure 

• Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule 

• Able to lift 20 pounds 

• Extended periods of time doing computer-based work 

• Hearing, sight and speaking ability 

• Ability to use computers and CT reconstruction programming 

• Ability to travel extensively by car and plane. 

• Ability to sit and stand for 8 hours/day 

• Wear lead apron for long periods of time (2-3hrs on average) 

• Ability to operate a moving vehicle 

• Comfort level with clinical environment including potential exposure to infectious disease(s), radiation, blood borne pathogens 

• Must be able to wear all required personal protective equipment (PPE) 

• Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   

• Ability to travel with overnight stay up to 75% of the time (geography variability including International travel)