Practice Support Representative

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.

This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.

The shift for this role is 8:00am - 4:30pm CT.

Let’s Talk About Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads

• Handle overflow scheduling calls

• Troubleshoot Overnight Pulse Oximetry upload issues

• Process and validate test orders, physician updates, and faxed results

• Work shared departmental queues and assist with cross-training as needed

Let’s Talk About You

• 1+ year of customer service or support experience

• High school diploma

• Proficiency in Excel and MS Office

• Knowledge of oximetry/sleep testing equipment a plus

• Excellent phone presence, attention to detail, and multitasking skills