Plant Administrator

Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

We are currently seeking a dedicated and organized Plant Administrator to assist our plant managers and supervisors with various administrative and office tasks. This role is crucial in ensuring smooth operations and efficient communication within the organization. As an Administrative Assistant, you will be responsible for handling phone calls, providing customer service, processing orders, and maintaining accurate records.

About The Company:

The Wilbert Group is a precast concrete manufacturer and service provider that serves the funeral service, building trades, and agricultural markets. The Wilbert Group offers a range of manufactured concrete products, including burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. The company operates manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, and nine crematories. Their monument division produces granite memorials and markers, custom granite signage, and engraved brick pavers, and they also engage in wholesale monument sales.

Overview:

We are currently seeking a dedicated and organized Plant Administrator to assist our plant managers and supervisors with various administrative and office tasks. This role is crucial in ensuring smooth operations and efficient communication within the organization. As an Administrative Assistant, you will be responsible for handling phone calls, providing customer service, processing orders, and maintaining accurate records.

Essential Job Functions:

• Answer incoming phone calls promptly and courteously, addressing inquiries or directing callers to the appropriate personnel.
• Take and process orders over the phone, ensuring accuracy and efficiency in order processing.
• Provide customers with product descriptions and necessary information to assist them in making informed decisions.
• Offer exceptional internal and external customer service to foster positive relationships with clients and colleagues.
• Handle billing tasks, ensuring orders from customers are processed accurately and promptly.
• Receive Accounts Receivable (A/R) information and enter it into the Syspro system, subsequently forwarding it to the Plant Administrator for depositing.
• Input all customer service orders into the system to maintain up-to-date records and facilitate smooth operations.
• Confirm services and appointments with clients, ensuring timely communication and addressing any queries they may have.
• Coordinate with plant teams to provide them with service times for the upcoming day, ensuring effective scheduling and resource management.
• Takes Waste Water & Ag product customer calls, work up quotes and/or prepares all sales order tickets for delivery and scheduling.
• Schedules incoming orders into Google Docs and Syspro  
• Maintains WW/Ag customer files.
• Coordinates daily activities & delivery scheduling with WW manager.
• Responds to customer inquiries via telephone, internet and in-person walk in customers
• Prepare refund requests and backup as needed.
• Submit warranty request on faulty compressors
• Complete Submar weekly/monthly inventory reports and monthly invoicing accurately
• Requests for freight quotes and logistic scheduling of tank deliveries, etc
• Prepares BOL’s for freight shipping
• Backflushing backup
• Supports location WW and Plant management to ensure flow & scheduling of work orders are completed in a timely manner. 

Requirements and Qualifications:

• High School Diploma or GED is required.
• Previous experience with multi-line telephone systems is preferred.
• Proficiency in MS Word, MS Excel, and MS Outlook is essential.
• Excellent written and verbal communication skills to effectively interact with customers and internal teams.
• Strong organizational skills and the ability to prioritize projects to meet deadlines.
• A keen eye for detail and good research skills to ensure accuracy in administrative tasks.

Note: This job description outlines the core responsibilities and requirements but is not exhaustive. The Field Technician may perform additional related duties as negotiated to meet the ongoing needs of the organization.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.