People Support Solutions Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

People Support Operations Specialist

At Roche, we believe that every employee’s journey matters. As a People Support Specialist within our People Support Solutions team, you will be the face of People & Culture (P&C), serving as the primary point of contact for employees and managers through our People Portal.

You won't just be answering questions; you will be a strategist of the employee experience, managing the Employee Lifecycle and ensuring that our P&C services are delivered with the highest quality and impact.

The opportunity:

• Provide insight and support on P&C policies and HR systems, specifically Workday.

• Deliver consistent service across multiple channels, including chat, ticketing, and phone.

• Maintain system data and execute administrative tasks related to core HR processes.

• Resolve P&C inquiries and manage employee requests efficiently.

• Gather process feedback and identify knowledge gaps to enhance service delivery.

• Maintain up-to-date documentation by staying current on internal processes and best practices.

• Participate in strategic projects as required by the business.

• Embed customer care principles into all daily interactions and activities.

• Ensure strict compliance with data privacy regulations and internal security standards.

• Drive process improvements to ensure high-quality service and operational excellence.

Who you are:

• Experience in a Shared Service Center (SSC) or a dedicated HR services environment.

• Broad HR Generalist knowledge with a proven track record of succeeding in a matrix organization and strong knowledge of the Polish Labour Law.

• Ability to manage multiple priorities effectively within a fast-paced, dynamic setting.

• Cross-border experience, showing comfort and competence in a multicultural environment.

• Technically proficient in navigating complex HR data structures and IT applications.

• Strong customer service orientation with a focus on proactive problem-solving and continuous improvement.

• Tech-savvy, with proficiency in Google Suite and a solid understanding of Workday HR processes.

• Fluent in English and Polish, both written and spoken.

What you get:

• Contract of employment (Umowa o pracę).

• Annual bonus payment based on your performance.

• Hybrid work model (2 days per week in our Warsaw office).

• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).

• Recharge Fridays (2 Fridays off per quarter available).

• Take time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Private healthcare ( LuxMed packages) and group life insurance (UNUM).

• Stock share purchase additions.

• Yearly sales of company laptops and cars and many more!

Interested? Apply!

If you feel this offer suits a friend of yours, feel free to share it. 

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

Roche Polska sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche  Polska sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.