People Services Operations Analyst JR - Fixed Term 6 months

<p>Business Introduction<br />GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.<br />Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.<br />Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.<br /><br /><br />Position Summary<br />You will support People Services operations for the Americas Shared Center from our Costa Rica location. You will process employee lifecycle transactions, respond to employee and manager queries, and keep people data accurate and compliant. You will work with colleagues across HR, payroll, and third-party vendors. We value attention to detail, a service mindset, and a willingness to learn. This role offers clear growth paths, hands-on systems experience, and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.<br /><br />Responsibilities<br />This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:<br />- Provide first-level support to employees and managers through chats, and ticketing tools, ensuring clear and timely responses.<br />- Process onboarding, internal moves, promotions, leaves, and offboarding transactions in HR systems.<br />- Maintain accurate employee records and run regular checks to protect data quality and compliance.<br /><br />Why You?<br />Work arrangement: This role is hybrid. You will be expected to work from the Costa Rica office part of the week and work remotely for the remainder. Exact days will be agreed with your manager.<br /><br />Basic Qualification<br />We are seeking professionals with the following required skills and qualifications to help us achieve our goals<br />- Bachelor’s degree or student in Business Administration, Human Resources, or related field, or equivalent work experience.<br />- 1 to 2 years’ experience in HR operations, shared services, or transactional HR support.<br />- Strong written and spoken English. Spanish fluency is required for this Costa Rica-based role.<br />- Practical experience with HR systems, or strong aptitude to learn systems such as Workday and ticketing tools.<br />- Good knowledge of data accuracy practices and ability to handle personal and sensitive information confidentially.<br /><br /><br />Preferred Qualification<br />If you have the following characteristics, it would be a plus<br />- Prior experience with Workday, ServiceNow, or similar HR platforms.<br />- Basic reporting or data analysis skills<br />- A continuous improvement mindset with experience suggesting or testing operational changes.<br />- Strong customer service orientation and the ability to work in a fast-paced environment.<br /><br />Inclusion<br />We value inclusion and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, please let our recruitment team know so we can support you.<br /><br />Ready to apply?<br />If this role feels like your next step, we encourage you to apply. Tell us how your experience and mindset will help our team deliver great service and make a real difference. We look forward to hearing from you.</p><p></p><p><b>Why GSK?</b></p><p><b>Uniting science, technology and talent to get ahead of disease together.</b></p><p> </p><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><p> </p><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><p></p><p>If you require any adjustments or accommodation during the selection process to better showcase your abilities, please let our team know as soon as we contact you. We&#39;re here to support you.</p><p></p><p><b>Important notice to Employment businesses/ Agencies</b></p><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK&#39;s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><p> </p><p>Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.</p><p> </p><p>Find out what life at GSK is really like <a target="_blank" href="http://www.gsk.com"><span style="color:#0000ff"><u>www.gsk.com</u></span></a></p>