People Operations Lead

Location: New York City, San Francisco Type: Full-time, In office ABOUT THE COMPANY Atlas is the concierge charge card for high-net-worth individuals and their companies. We pair 24/7 concierge access with no-preset-limit spending, giving members insider access to dining, luxury travel, and experiences that are otherwise impossible to get. We’ve crossed $1B in annualized transaction volume and are backed by Y Combinator, Elad Gil, O1 Advisors, Eric Schmidt, and other leading fintech and consumer investors. The team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. ABOUT THE ROLE We’re looking for a People Operations Lead to run day-to-day HR and people operations for a team of roughly 80–100 people. This is a hands-on, execution-focused role. Leadership sets people strategy and makes decisions on policy, compensation, and organizational changes; you’ll turn those decisions into smooth, consistent, well-run processes. You’ll be the go-to person for how things work at Atlas, from onboarding and benefits to performance cycles and HR policies. This role is a great fit if you take pride in operational excellence, like being the person who makes things run reliably, and want to do that work at a fast-growing company. It is not a people strategy or HR leadership role. We’re a high-performance, Series C startup. We move quickly, expect a lot from ourselves, and value people who take ownership of their work and get things done well. WHAT YOU'LL DO - Run onboarding and offboarding from start to finish. - Administer benefits, PTO, and leave, and coordinate payroll. - Maintain employee records and HR systems. - Serve as the first point of contact for employee questions about benefits, policies, and HR processes. - Keep the employee handbook and company policies up to date as leadership updates them. - Coordinate with our PEO, benefits providers, and outside employment counsel. PERFORMANCE & RECRUITING - Run performance-review cycles and other recurring people processes on schedule. - Support managers in addressing performance issues and giving clear feedback, within the approach set by leadership. - Coordinate recruiting logistics: scheduling interviews, preparing offers, and getting new hires ready for day one. - Streamline the tools, templates, and workflows managers use for hiring, feedback, and reviews. EMPLOYEE EXPERIENCE - Make sure employees have a smooth, professional experience from their first day through their departure. - Communicate HR and policy updates to the company clearly and on time. - Coordinate employee feedback surveys and company-wide people initiatives. - Handle sensitive employee matters with discretion and good judgment. PROCESS & COMPLIANCE - Spot gaps and inefficiencies in day-to-day processes and fix them. - Keep HR documentation accurate and current. - Make sure people processes are applied consistently and deadlines are met. - Know when an issue needs to go to leadership, our PEO, or outside counsel, and escalate it promptly. WHAT WE’RE LOOKING FOR - 5+ years of experience in People Operations, HR Operations, or a similar role. - Experience at a high-growth startup or similarly demanding company. - Experience supporting a company of roughly 50–200 employees. - A track record of running processes independently and making them more efficient. - Strong organizational skills and attention to detail. - Good judgment and discretion with sensitive information. - Clear, direct communication, including the ability to deliver difficult or unpopular news with professionalism. - Comfort carrying out decisions made by leadership and representing them consistently to employees. - The ability to prioritize, solve problems, and follow through without constant direction. - Working knowledge of HR systems, benefits, payroll coordination, and employment documentation. WHAT SUCCESS LOOKS LIKE - Onboarding, offboarding, payroll, and benefits run smoothly and reliably. - Employees get timely, accurate answers to their questions. - Managers have simple, effective tools for hiring, feedback, and performance reviews. - HR policies are clear, current, and applied consistently. - Leadership trusts you to run day-to-day people operations independently and to implement their decisions quickly and well.