People Knowledge Management Specialist

Job Title

People Knowledge Management Specialist

Job Description

In This role you have the opportunity to

Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems, reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.

You are Responsible for

• Developing and own the governance and process to maintain People function content in Philips. Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
• Creating, editing, publishing and maintaining content at global level for all HR policies, tools and solutions in ServiceNow
• Working with third parties to create content where applicable, such as copy writers, designers and/or translation agencies
• Ensuring that content is well-structured and easy to find and that it meets the needs of our users
• Hosting content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date
• Continuously improving search functionality and kkeeping synonym database up-to-date
• Managing content to achieve business goals and be a voice for the company
• Designing new pages and content layout ensuring adherence to the Philips brand & style guidelines  
• Partnering with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures  
• Using metrics (produced by Service Now, our content management system) to identify areas of opportunity; steer for improvement actions with our countries, CoE’s and SME’s.
• Responding and acting upon feedback provided by our users by using Survey data as well as article ratings
• Implementing changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT

You are good fit if:

Experience & Expertise

• Strong background in (AI) Knowledge Management (must‑have), preferably in a global, enterprise environment.
• Senior‑level maturity with proven experience in governance design, process ownership, and channel strategy within set operating models/service delivery models.
• Solid understanding of HR policies, processes, and programs, and how employees and managers consume HR information.
• Experience with ServiceNow or comparable enterprise knowledge/content platforms (strong advantage).

Capabilities & Mindset

• Strong stakeholder management and influencing skills, with the ability to lead without direct authority.
• Experience with change management and lean ways of working, enabling sustainable adoption at scale.
• Strategic thinker with the ability to move from vision to execution.
• Strong analytical mindset, comfortable using data and insights to drive decisions.
• High attention to detail combined with a strong focus on user experience and simplicity.
• Comfortable operating at the intersection of content, technology, governance, and AI

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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