Payroll, Time & Benefits Team Lead ( Mandarin Speaker )

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Responsible for leading the Payroll, Time as well as Benefits Operations team (or a subset of these process areas) and performing all people leadership related activities in line with the Roche People Practices. Managing payroll processes, ensuring KPIs are met on team and individual level and that regular operations reviews are held internally as well as externally with relevant stakeholders.

Lead and manage Payroll, Time and Benefits operations team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience. Work in line with overall People support solutions [PSS] strategy, seeking better/creative solutions to support business needs as well as leveraging advanced technology to continually drive teamwork efficiency and enhance customer experience. Apply data analytics & Reporting based on received customer queries/questions, to provide People insights to business and People & Culture [P&C] community for proactive policy/program design/review, end user behavior change and improved employee relationship management, etc. In line with the Roche People Practices, develop team member’s knowledge, skills, competency, etc. in order to retain and develop talented staff. Sustain a win-win relationship with external vendors, as well as monitor the vendor performance through routine and /or project work. Initiate or participate in squad teams based on business needs to deliver required business outcomes.

Responsibilities

Leadership, People and Culture

• Lead and facilitate people processes in line with Roche Leadership commitments, People Practices and policies. Build a strong competitive team based on identified HR Support Solutions/PSS core and functional competencies as well as Roche values.

• Role Model our people practices and Roche operating principles and ensure they are fully embraced and lived by the team. Drive employee retention, engagement and talent management. Through frequent check ins, ensure that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions. Coach team members regarding their individual development and career plan & ensure succession plans. Create safe and positive team environment and ensure team demonstrating the right mindset and attitude (Trust, growth mindset, customer centricity, E2E accountability, problem solving). Build an engaging culture to both attract and retain top talent. Coach team members regarding their individual development and career plan. Responsible for team`s compensation management, including yearly bonus distribution, salary increase

• Service Delivery : Ensure consistent and reliable service delivery for customers serviced. Responsible for customer satisfaction within area of responsibility. Leading the Pay, Time & Benefits Team end to end operations team on execution of activities following assigned KPIs, pro-actively providing feedback/inputs to stakeholders from a service perspective. Seeking, identifying and driving service continuous improvement activities/projects and service enhancement based on monthly KPI, customer feedback and best practice sharing from global service networking, in terms of standardization, automation, and simplification.

• Align service delivery and quality with overarching objectives of the global HR Support Solutions/PSS organization. Manage service quality expectations and address customer concerns. Setting and monitoring team working plan and resource allocations. Maintain and auditing SWI documents and ensure operations in line with overall standards. Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Drive Quality Mindset: Manage service quality expectations and address customer concerns

• Service Transition : Ensure success of the the “build side” of the transition plan through appropriate resource planning, staffing and provision of necessary site and other functions supporting services. Collaborate with peers within region and globally to ensure the HR Support Solutions/PSS network provides consistent and effective services to our customers.

• Achieve our HR Support Solutions/PSS vision by driving global consistency through collaboration. In partnership with HR Support Solutions/PSS governance function, ensure global standards are effectively implemented and lived in the regional network. Partner with other HR Support Solutions/PSS leaders and operations teams to effectively achieve this. Liaison (and coordination) within other Service teams (e.g. Advisory, PST, ELM, PR&R teams) for cross functional end to end service delivery and process improvement. Engaging with stakeholders to contribute to global service delivery initiatives from and operations perspective. Upon need participate in Support Solutions Network projects and squads.

• Lead team to collaborate with HRIT/PI&T and the PSS Continuous Improvement Initiative to maximize employee experience and servicing productivity. Vendor Management and Monitoring. Setting and measuring performance management KPI and regularly assessing vendor’s performance, regularly reviewing with vendor for continuous improvement.

Who you are
 

In this role, you will be working with stakeholders from various functions and across levels within the organization. Your ability to work across borders and to lead virtually is important. Strong leadership competencies and demonstrated success in change management are also critical.

You bring the following skills and competencies:

• Proven track record leading teams, preferably in an HR services environment. Demonstrated experience managing and supporting change initiatives

• Ability to credibly represent our HR and HR Support Solutions/P&C and PSS vision as well as strategy and “the why” behind it. Ability to influence and work with key HR/P&C stakeholders to partner in achieving our strategy. Ability to work independently in a fast-paced environment and to handle multiple, competing prioritie. Ability to thrive in an ambiguous and multicultural environment working across borders. Continuously optimizing the standard system interfaces to reduce data control problems, which contributes to an improved control structure

• Leading the team in the acquisition of legal entities and other forms of corporate initiatives   to ensure rapid implementation. Maintaining a close link between employees, corporate finance, HR/P&C and payroll vendors to ensure that payroll procedures, information and needs are aligned for optimal efficiency

• Strong service management skills. Experience in streamlining processes and eliminating waste. Analytical thinking and pragmatic approach to deal with requests. Experienced and efficient handling of standard IT applications, preferably Google suite. Prior experience in executing and evaluating of internal controls, targeted at minimizing operational risks. Good knowledge of Workday HR Processes and working with CRM/Request Management Software

• 5+ years of payroll, time and benefits experience, with 2+ years of experience leading a team. 3+ years of human resources experience in specific area of expertise is a plus (e.g. HR Service Desk, Personnel Administration and/or Organizational Management, Training Administration, HR Systems Support). Excellent written and verbal communication skills. Strong analytical skills and problem solving ability. Knowledge of related federal/state/local/country specific laws and regulations in supported countries/region

• Maintains profound understanding of systems/technologies used in the area of Pay, Time, Benefits. Excellent written and verbal communication skills in English. Strong proficiency in Mandarin language (read, write and speak) is required to support our China affiliates.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.