Patient Support Program Manager

Job Description Summary

This role has the wonderful responsibility of generating solutions through Patient Support Programs that facilitate and improve the experience of the patients for whom Novartis works tirelessly to develop innovative therapies.

 

Job Description

Major accountabilities: 

•Develop & manage Patient Support Programs E2E.

•Mapping and understanding patient journeys to identify leverage points that limit patient´s ability to access to diagnosis & innovative treatments.​

•Negotiating and reaching agreements to implement proposed solutions in a sustainable manner, for both, Novartis and the HC system​.

•Co-creating and implementing innovative & sustainable solutions that enhance system´s capabilities to overcome access barriers.​

•By ensuring that the innovative solutions developed by Novartis truly respond to unmet needs identified within the patient journey and enable patients to access our solutions with comprehensive risk management.

•By leading E2E projects in selected accounts and ensure successful implementation / value delivery & strongly lead by influence among cross-funcional Novartis´teams to achieve these objectives.

Minimum Requirements: 

Bachelor´s degree in business or health sciences.

Pharma, Medtech (medical devices) or similar background.

Mexican Healthcare System acumen.

English proficiency

Work Experience:

• Positive record of performance and behaviors:

• > 2 yrs experience as PSP manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.

• > 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.

• > 2 yrs experience as responsible for the management or design and implementation of diagnostic programs inside or outside the pharmaceutical industry. 

Skills:

• Patient/disease journey sensibility

• Ability to translate insights into strategic actions​

• Cross organizational collaboration​

• Relationship building​

• Project management​​

• Process optimization​​

• Negotiation​

• Result driven​

• Customer management

• ​Developed communications

• Embraces change​ & flexibility

• Leadership by influence

 

Skills Desired

Analytical Thinking, Brand Awareness, Building Constructions, Business Analytics, Cross-Functional Work, Digital Marketing, Marketing Strategies, Media Campaigns, Sales, Speed and Agility Training (inactivo/a), Stakeholder Engagement, Stakeholder Management, Waterfall Model