Patient Journey Solution Cluster Lead

• Foster a high performing organization that sets ambitious Triple Win goals (for patients, the healthcare system, and Roche), is empowered & highly motivated to realize these goals, and consistently delivers exceptional outcomes 

• Inspire and align diverse teams to collaborate across chapters and ecosystems to advance the organization's ambitions, ensuring cohesive growth and development.

• Drive best-in-class customer experience. By placing the patient at the center of any efforts, find opportunities for Roche to shape and co-create with key stakeholders in the whole patient journey.

Role scope:

Objectives and Scope of Position:

As the leader for the Patient Journey Solution Cluster, you will enable Roche to deeply understand customer insights across multiple channels, transforming these insights into impactful customer-centric solutions to optimize patient journey experience and maximize patient benefits. You will have a strategic understanding of disease areas, therapies, and customers. You will bring marketing expertise, omnichannel customer engagement, and an end-to-end ownership of our disease areas, with an affiliate enabling leadership mindset. You will engage across clusters, chapters, and squads to ensure alignment with and progress towards our affiliate ambitions.

As a senior leader, you will act as an agile leader (Visionary, Architect, Coach, Catalyst), helping your cluster and Roche Pharma Taiwan culture thrive. Your leadership will drive an externally focused and adaptable team, engaging employees to bring our medicines and services to more patients swiftly while shaping the local healthcare system for long-term sustainability. Passion for people, culture, patient access, and long-term healthcare sustainability in Taiwan is essential.

As a member of the Pharma Taiwan Enabling Team, you will contribute to the network beyond Taiwan. You will act in favor of the corporate vision and outcomes, ensuring our operations sustainably benefit patients and society.

Primary Responsibilities and Accountabilities

• Set the vision and strategic direction for the PJP team to align with affiliate ambitions and Roche’s broader mission of improving patient outcomes.

• Catalyze collaboration across disease areas and clusters, translating shared goals into focused strategies and impactful execution.

• Drive omnichannel customer engagement and build long-term partnerships with KOLs, patient groups, and stakeholders to improve outcomes for patients.

• Proactively identify challenges within the healthcare landscape and create strategies that address these barriers while capturing opportunities for greater impact.

• Define success metrics, monitor progress against objectives, and use insights to optimize team performance and deliver sustainable impact.

• Inspire, coach, and develop a high-performing PJP team to consistently deliver exceptional customer engagement experiences.

• Mentor PJP team leads, fostering a mindset of creative leadership, enabling individuals and teams to grow in alignment with their passions and organizational needs.

• Build and nurture strong collaborative relationships within cross-functional networks, across affiliates, and with internal and external stakeholders.

• Ensure high standards of compliance, ethics, and safety, putting patients at the center of all actions.

• Foster a culture where every individual brings their whole self and passion to work.

Requirements:

Qualifications:

Good Compliance track record. No material Compliance violation is identified in the past 5 years

Education:
A bachelor degree in scientific, economic, or business related fields. An advanced degree in Life Science and/or MBA is a plus.

Working Experience:

• Experience of 8+ years experiences in the Pharmaceutical Industry; success managing across a portfolio of products / diseases is a must; regional / headquarter experience is an asset

• 5+ years of experience in people management, of which at least 2+ years’ experience in top management level is strongly preferred

• Strong track record of creating value for customers and patients to shape the healthcare system

• Proven track record in outstanding customer engagement experience 

Competencies: 

• Visionary: Create a bold, shared vision and higher purpose, enlisting network members to advance it.

• Architect: Form teams, networks, and systems that enable action and support great decisions.

• Coach: Build skills and mindsets for success in an open system, both coaching and being coached.

• Catalyst: Prioritize for clarity and focus, removing obstacles.

• Growth mindset and openness: Embrace personal and professional development, challenges, and new ideas.

• Culture advocate: Foster a psychologically safe environment for creative thinking.

• Change Management: Lead and manage change within teams and the organization, ensuring smooth transitions and adoption of initiatives.

• Enterprise thinking: Consider the organization as a whole, balancing priorities and aligning decisions with overarching goals.

• Systems Awareness: Recognize connections between elements, balancing short and long-term needs, and reducing complexity.

• Learning agility: Continuously grow in self-awareness, wisdom, knowledge, and insight