Patient Journey Partner Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As Patient Journey Partner Lead (PJP Lead),  you are a *VACC leader who embraces the Pharma Operating principles, driving enterprise thinking and customer centricity beyond boundaries and borders, in order to bring the best possible outcomes in everything you do. You are working in close collaboration with the respective Squad Leads demonstrating personal purpose around patient journey enhancement, as well as a strong passion to create value in the ecosystem and to provide effective guidance to the PJPs. 

*Visionary, Architect, Catalyst, Coach

The Opportunity 

• You drive together with the PJP Team and the Squad Leads the vision of  customer excellence across the patient journey capitalizing on an omnichannel approach  
• You coach and ensure commercialization excellence of the PJP team (capabilities, mindset, practices)
• You develop and coach a high-performing team to maximize the sense of urgency and enterprise thinking in all team members 
• You actively guide and support PJPs in skill development (e.g., account planning, regional analyses, action planning, insights collection, and evaluation) to ensure growth and strengthening of capabilities
• You optimize consistency in customer engagement excellence within the PJP team through defining and establishing standards, feedback loops, insights collection, and measures value/outcome indicators and signals  
• You make sure PJPs have the right capabilities in place in order to meet the portfolio team’s MTOs and STOs  

Who You Are

• You have several years of experience in pharma customer engagement with a proven track record of building, maintaining and growing relationships and partnerships with various stakeholders - PJP experience is highly valued.
• You have deep knowledge of the Greek healthcare market and the role of multiple stakeholders within it.
• You have leadership experience even without authority in the form of managing teams and key stakeholders to deliver results as per business focus areas and priorities. People leadership experience is a plus.
• You have strong communication skills in English and Greek.

Additional Skills/ Competencies

• Understand the Greek healthcare system and the role of multiple stakeholders within it.
• Build a high-performance team with a sense of urgency.
• Strong business acumen and entrepreneurial mindset with desired expertise in commercialization and customer experience excellence.  
• Lead and motivate others with a VACC approach:
  • Build people’s skills, capabilities and mindsets around customer engagement that enables success by acting as a role model and coach, with a willingness to be coached. Ask powerful questions and provide feedback, fostering continual learning across the organization.
  • Drive aspirational vision jointly with the customer engagement team to improve patient journeys, business acumen, and being the preferred partner within the defined therapeutic areas and beyond.
• Able to handle conflicts in a resourceful way and to deliver even difficult feedback appropriately.
• Collaboration/Team spirit working without silos
• System Thinking
• Customer Centricity
• Pioneer in digital mindset – demonstrate ambition and curiosity for (digital) value creation.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Athens. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.