Patient Intake Specialist

As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.

This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.

 What you'll be doing:

• Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy

• Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews

• Review face-to-face documentation and evaluate eligibility and risk prior to device shipment

• Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance

• Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed

• Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations

• Collaborate cross-functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes

• Facilitate ongoing patient follow-up and manage device returns when therapy is no longer beneficial

What you'll bring:

• 2+ years relevant experience, preferably in health insurance and/or durable medical equipment.

• High School diploma or equivalent required, associates degree or higher preferred

• High level of reasoning ability to successfully resolve a variety of patient and business issues

• Exceptional written, verbal, and interpersonal communications and presentation skills

• Bilingual in English/Spanish preferred

• Proficient in Microsoft Office Software

• Third Party payer experience

• Experience with TIMS

​Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $51,200 to $70,400. The above range represents the expected base salary range for this position.  The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time