Patient Billing Associate - Collections - PST Time Zone

<p>The Kestra team has over 400 years of experience in the external and internal cardiac&nbsp;medical&nbsp;device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams&nbsp;harmoniously&nbsp;monitor,&nbsp;manage,&nbsp;and protect life.&nbsp;</p><p>&nbsp;</p><p>This position is accountable for&nbsp;the&nbsp;timely&nbsp;&amp; compliant&nbsp;billing of customer orders&nbsp;to patients.&nbsp;&nbsp;When insurance coverage is available,&nbsp;this position&nbsp;is responsible for&nbsp;reviewing patient balances and ensuring&nbsp;accurate&nbsp;billing&nbsp;for services after&nbsp;federal,&nbsp;state&nbsp;and commercial insurance plans&nbsp;have processed their claims.&nbsp;&nbsp;This position will also&nbsp;establish&nbsp;payment arrangements with patients and&nbsp;collect on&nbsp;balances, following KMTS policies and procedures, while&nbsp;minimizing&nbsp;bad debt&nbsp;and continuous&nbsp;improvement of&nbsp;cash flow.&nbsp;This position will work&nbsp;side-by-side with the Director of Collections&nbsp;in improving the overall&nbsp;patient&nbsp;collection&nbsp;process, as well as&nbsp;collaborate&nbsp;with the&nbsp;various&nbsp;customer support teams across the organization to ensure&nbsp;an overall&nbsp;positive customer&nbsp;experience consistent with Kestra core values.&nbsp;&nbsp;<em><strong>This position will be Monday - Friday, 8am - 5pm Pacific Standard Time. </strong></em></p><p>&nbsp;</p><p>ESSENTIAL DUTIES&nbsp;</p><ul><li>Ensure&nbsp;patients&nbsp;statements are generating&nbsp;appropriately,&nbsp;reconciling&nbsp;patient balances&nbsp;identified&nbsp;in the revenue cycle management&nbsp;(RCM)&nbsp;system with&nbsp;both&nbsp;the&nbsp;insurance&nbsp;explanation of benefits&nbsp;(EOB)&nbsp;and our statement system.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Supports call center operations&nbsp;by receiving&nbsp;patient&nbsp;inbound&nbsp;calls,&nbsp;assisting&nbsp;patients&nbsp;with any questions or clarifications&nbsp;regarding&nbsp;their billing statement.&nbsp;</li></ul><ul><li>Works with the patient to&nbsp;establish&nbsp;payment terms consistent with Kestra policies and procedures,&nbsp;including but not limited to&nbsp;establishing&nbsp;payment plans,&nbsp;assisting&nbsp;the patient in applying for CareCredit&nbsp;or Financial Assistance, and/or negotiating discounts.&nbsp;</li></ul><ul><li>Utilize the various&nbsp;RCM&nbsp;systems to&nbsp;assist&nbsp;patients with making&nbsp;credit card and bank account payments, set up payment&nbsp;plans&nbsp;and&nbsp;initiate billing/statement holds.&nbsp;</li></ul><ul><li>Research and resolve&nbsp;patient billing&nbsp;concerns, escalating&nbsp;issues as&nbsp;appropriate to&nbsp;leadership.&nbsp;</li></ul><ul><li>Identify&nbsp;if specific receivables are to be qualified as refunds,&nbsp;adjustments&nbsp;or&nbsp;write-offs,&nbsp;initiating&nbsp;the&nbsp;appropriate transaction&nbsp;with the RCM system to resolve open accounts receivable (AR).&nbsp;&nbsp;</li></ul><ul><li>Initiate patient outbound calls to drive patient cash collections.&nbsp;&nbsp;</li></ul><ul><li>Identify&nbsp;and communicate issues&nbsp;leading to&nbsp;patient complaints&nbsp;to&nbsp;supervisor,&nbsp;enabling continuous&nbsp;process&nbsp;improvement&nbsp;and&nbsp;a&nbsp;positive customer experience.&nbsp;</li></ul><ul><li>Review and complete daily /weekly&nbsp;tasks&nbsp;to achieve&nbsp;patient&nbsp;collection goals.&nbsp;&nbsp;</li></ul><ul><li>Assist&nbsp;in the development of training materials that will be shared across functions.&nbsp;</li></ul><p>&nbsp;</p><p>&nbsp;<br>COMPETENCIES&nbsp;</p><ul><li>Passion: Contagious excitement about the company –&nbsp;sense&nbsp;of urgency. Commitment to continuous improvement.&nbsp;</li></ul><ul><li>Integrity: Commitment, accountability, and dedication to the highest ethical standards.&nbsp;</li></ul><ul><li>Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.&nbsp;</li></ul><ul><li>Action/Results: High energy, decisive planning,&nbsp;timely&nbsp;execution.&nbsp;</li></ul><ul><li>Innovation: Generation of&nbsp;new ideas&nbsp;from original thinking.&nbsp;</li></ul><ul><li>Customer Focus: Exceed customer expectations, quality of products, services, and experience always present&nbsp;of&nbsp;mind.&nbsp;&nbsp;</li></ul><ul><li>Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others.&nbsp;A critical skill for pressure situations.&nbsp;&nbsp;</li></ul> <p><strong>QUALIFICATIONS&nbsp;</strong></p><p>Education/Experience Required:&nbsp;</p><ul><li>5 years&nbsp;of experience in the&nbsp;healthcare&nbsp;billing&nbsp;and/or collection&nbsp;environment&nbsp;</li></ul><ul><li>3 years of experience in healthcare customer service environment&nbsp;</li></ul><ul><li>Proficiency&nbsp;with Microsoft Office Word, Excel, and PowerPoint&nbsp;</li></ul><p><strong>Preferred:&nbsp;</strong></p><ul><li>1 year in DME/HME&nbsp;environment&nbsp;</li></ul><ul><li>Experience with Bonafide&nbsp;and/or&nbsp;CollectPlus&nbsp;</li></ul><ul><li>Experience with Salesforce&nbsp;</li></ul><p>&nbsp;</p><p><strong>Supervisory Responsibilities</strong>&nbsp;</p><ul><li>None&nbsp;</li></ul><p>&nbsp;</p><p><strong>Work&nbsp;ENVIRONMENT&nbsp;</strong></p><ul><li>Fast-paced, remote-based role&nbsp;</li></ul><ul><li>Minimal noise volume typical to an office environment&nbsp;</li></ul><ul><li>Extended hours when needed&nbsp;</li></ul><ul><li>Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.&nbsp;&nbsp;Kestra maintains a drug free&nbsp;workplace&nbsp;and testing is a condition of employment post-offer.&nbsp;</li></ul><p>&nbsp;</p><p><strong>PHYSICAL DEMANDS&nbsp;</strong></p><ul><li>Frequent&nbsp;repetitive motions that may include wrists,&nbsp;hands&nbsp;and/or fingers, such as&nbsp;keyboard and mouse usage&nbsp;</li></ul><ul><li>Frequent&nbsp;stationary position, often standing or&nbsp;sitting for&nbsp;prolonged&nbsp;periods of time&nbsp;</li></ul><ul><li>Frequent computer use&nbsp;</li></ul><ul><li>Frequent&nbsp;phone and other business machine use&nbsp;</li></ul><ul><li>Occasional lifting&nbsp;required,&nbsp;up to&nbsp;25&nbsp;pounds&nbsp;</li></ul><p>&nbsp;</p><p><strong>TRAVEL</strong>&nbsp;</p><ul><li>Occasional&nbsp;travel, domestic and international,&nbsp;may be&nbsp;required,&nbsp;less than&nbsp;5%&nbsp;</li></ul> <p>Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.</p><p>Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.</p><p>Salary: Annualized between $66,000 and $76,000. Depending on experience and location.</p><p>Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.</p><p>We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.</p><p>Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.&nbsp; Kestra maintains a drug free workplace and testing is a condition of employment.</p>