Patient and Community Educators - West

Patient & Caregiver Education

• Deliver disease state and treatment education to patients, caregivers, and community members in both live and virtual settings.
• Facilitate educational programs, webinars, 1:1 meetings and small-group discussions designed to increase disease understanding and patient confidence.
• Translate complex clinical information into clear, relatable, and patient-friendly conversations.
• Serve as a compassionate and knowledgeable resource for individuals navigating the challenges of rare diseases and cancers.

Community Engagement

• Build trusted relationships within the SM and GIST patient communities.
• Support patient advocacy events, educational forums, and community meetings.
• Collaborate with advocacy organizations, healthcare organizations, and community stakeholders to expand educational outreach.

Program Delivery

• Execute educational programming aligned with company strategy and compliance requirements.
• Coordinate and host patient education events, including virtual webinars and in-person programs.
• Ensure all educational materials and discussions adhere to regulatory and compliance standards.

Patient Insights & Collaboration

• Capture patient and caregiver insights from field interactions and share them with cross-functional partners.
• Collaborate closely with internal teams including Patient Advocacy, Marketing, Sales, and Patient Support Services to ensure alignment.
• Provide field perspective on patient needs, barriers to care, and community trends.

Documentation & Compliance

• Maintain accurate, timely, and compliant documentation of interactions and program activity within CRM systems.
• Ensure strict adherence to privacy regulations and company policies.
• Represent the organization with professionalism, integrity, and empathy in all interactions.

Qualifications:

• Bachelor’s degree required; clinical background (RN, NP, PA, PharmD, MSW, or similar) preferred.
• 5+ years of experience in patient education, nurse educator roles, patient services, or similar patient-facing roles in pharma/biotech.
• New product launch experience preferred.
• Experience in rare disease, oncology, or specialty medicine strongly preferred.
• Demonstrated ability to communicate complex medical concepts clearly and empathetically to a patient audience.
• Strong presentation and facilitation skills in both virtual and live environments.
• Ability to build trust with patients, caregivers, and advocacy communities.
• Strong organizational and time-management skills with the ability to manage a field territory independently.
• Technologically proficient with CRM systems and virtual engagement platforms.
• Bilingual language skills are a plus

Travel

• U.S. Field-based role with possible 50–70% travel, including evenings or occasional weekends for patient events.

Salary Range:

$190,000 - 225,000 USD