Order Process Management Support

The Order Process Management Support will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

"This is a temporary assignment for approximately 4–5 months, with an anticipated end date of August 31, 2026.”

Grow with us- Your Responsibilities & Tasks:

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time

• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.

• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems

• Check delivery times with internal departments and headquarters

• Maintain and ensure accuracy of contract terms, agreements and related documents

• Guarantee invoice verification and generate and distribute customer reports and service billings

• Assist in customer payment arrangements with finance department

• Take responsibility for the registration and follow up of all integrated solution leads and opportunities

• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time

• Update key products end user list

• Manage requests for technical documentation and quotation for customers

• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports

• Identify new tenders and complete tender documents with supervision (tender management)

• Provide reports on various topics, e.g. customer complaints on loss / delays

What will convince us- Qualification & Skills:

• Academic degree in business administration or similar. Or Secondary School Diploma and 10+ years of experience in Order Processing or similar role.

• Minimum of 2 years of experience in order management and/or customer service, preferably in the pharmaceutical or related industry.

• Work experience with Microsoft Office including Excel. Knowledge of SAP B1 a plus.

• Service and detail orientated

• Strong communication skills and the ability to work in multidisciplinary and multicultural teams

• Bilingual in English/Spanish

• Knowledge of Foreign Trade (preferred)

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers