Order Management Specialist - PH NAM

Job Title

Order Management Specialist - PH NAM

Job Description

Order Management Specialist

As an Order Management Specialist you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process supporting the Personal Health team.

Your role:

• Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.

• Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.

• Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.

• Guides the administrative flow of all sales orders from intake to recognition, ensuring smooth, efficient processing and maintaining operational continuity.

• Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

 You're the right fit if:

• You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.

• You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.

• You are preferably knowledgeable in SAP, SFDC or an equivalent ERP system. You are knowledgeable in MS Excel, preferably with the capability of creating pivot tables, V-lookup function or other functions/tools for data analysis.

• Effectively communicating in the English language is required.
• May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.