Order Management Specialist Latam

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Specialist is responsible for processing sales orders and managing customer interactions throughout the entire order lifecycle. Acting as the primary point of contact, this role ensures accurate order entry, timely follow-ups, and a high level of customer satisfaction. The specialist manages inquiries, connects with internal teams, and maintains clear communication to ensure accuracy, timely resolution, and service excellence.

This position reports to the Customer Service Manager and is part of the LATAM Operations located in São Paulo and will be an on-site role. 

What you will do:

• Enter, process, and manage sales orders accurately and on time in CRM Salesforce/ERP systems
• Manage the full order lifecycle, including order confirmations, changes, returns, and cancellations
• Serve as the main point of contact for customers regarding order status, delivery schedules, pricing, and product information, resolving inquiries and discrepancies
• Manage with Sales, Finance, and Supply Chain teams to ensure smooth and efficient order fulfillment
• Monitor order progress and ensure on-time delivery, meeting agreed service level agreements (SLAs)

Who you are:

• Bachelor’s degree in business administration or a related area
• Previous experience in customer service, sales support, order management and LATAM market
• Experience with order entry, order lifecycle management, customer data entry, customers’ requests and cases simultaneously
• Proficiency in ERP systems (SAP, Oracle), CRM Salesforce and Microsoft Office, with emphasis on Excel English at fluent level and Spanish at intermediary level (verbal and written)

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Flexible to travel across the country and abroad based on business needs

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.