Order Management Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As an Order Management Analyst at Roche, you will be part of the Supply Chain team, reporting to the Order Management Lead, and responsible for ensuring the accurate and timely execution of the Order to Cash process within the affiliate. Your role will be key in managing the end-to-end order lifecycle—from order creation to delivery—while ensuring alignment with customer commitments and business needs. You will collaborate closely with Commercial, Finance, Marketing and Planning teams to ensure product availability, resolve operational issues, and deliver an excellent customer experience, while also contributing to continuous improvement initiatives across the organization.

The Opportunity

• Create and manage sales orders, ensuring proper follow-up by validating customer forecasts, stock availability and minimum shelf life, and keeping customers informed on order status.

• Coordinate with Marketing and Planning teams to manage backorders, allocations and order fulfillment in situations of stock constraints.

• Manage customer claims, ensuring timely analysis, follow-up and resolution.

• Prepare and process debit and credit notes, analyzing root causes and securing required approvals.

• Generate and monitor operational reports to provide visibility on order status, service levels and potential issues.

• Facilitate effective communication between Finance, Commercial, Planning teams and customers to ensure operational efficiency and high service quality.

• Participate in continuous improvement initiatives and projects using agile and lean methodologies to drive process simplification and efficiency.

Who You Are

• Bachelor’s degree in Economics, Finance or related fields, with 5+ years of experience in Supply Chain, Order Management or Finance teams.

• Strong understanding of the Order to Cash process, preferably within healthcare, pharmaceutical or diagnostics industries.

• Advanced knowledge of SAP (required), advanced Excel skills, and experience with Google Workspace tools.

• Advanced/Fluent English (mandatory) for interaction with global stakeholders.

• Strong analytical and problem-solving skills, with the ability to work under pressure, manage multiple priorities and contribute to continuous improvement in a collaborative environment.

This position does not offer relocation benefits.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.