Operations Supervisor
Let’s talk about the team
The Manufacturing Operations team is responsible for ensuring the safe, efficient, and consistent production of high-quality medical devices that meet customer requirements, regulatory standards, and business objectives.
The team plays a critical role in driving operational performance through effective workforce management, manufacturing execution, capacity optimization, quality assurance, cost management, and continuous improvement.
Within Manufacturing Operations, the Operations Supervisor works closely with Manufacturing Engineering, Quality, Supply Chain, Production Planning, Maintenance, Human Resources, Training, and Continuous Improvement teams to achieve operational excellence.
The team is committed to building a high-performance manufacturing culture through Lean Manufacturing principles, the Manufacturing Excellence Program (MEP), Six Sigma methodologies, and structured Continuous Improvement initiatives that eliminate waste, improve productivity, strengthen quality, and enhance employee engagement.
Let’s talk about the role
As an Operations Supervisor, you will be responsible for leading and managing daily manufacturing operations to achieve safety, quality, delivery, cost, productivity, and people performance objectives.
You will provide hands-on leadership to production teams, including Team Leaders, Line Leaders, and Operators, ensuring effective execution of production plans, workforce deployment, process compliance, and operational performance.
A key focus of this role is to drive operational excellence by implementing Lean Manufacturing practices, supporting the Manufacturing Excellence Program (MEP), applying Six Sigma problem-solving methodologies, and leading structured Continuous Improvement initiatives.
You will be expected to identify manufacturing inefficiencies, eliminate non-value-added activities, improve manufacturing processes, optimize resource utilization, and establish sustainable improvements through standardized work and performance management systems.
You will also play an important role in developing team capabilities, strengthening employee engagement, improving workforce retention, and promoting a culture of accountability, ownership, collaboration, and continuous improvement.
Through effective leadership, data-driven decision-making, and cross-functional collaboration, you will help build a safe, agile, efficient, and high-performing manufacturing operation aligned with ResMed's business objectives.
Let’s talk about responsibilities
Manufacturing Operations and Performance Management
- Lead and supervise daily manufacturing operations to ensure achievement of production output, productivity, quality, delivery, safety, and cost targets.
- Execute daily and weekly production plans by ensuring effective allocation of manpower, machines, materials, and manufacturing resources.
- Monitor production performance against established operational KPIs, including schedule attainment, productivity, labor efficiency, yield, scrap, downtime, and overall equipment effectiveness (OEE), where applicable.
- Identify and resolve production bottlenecks, manpower shortages, material constraints, process inefficiencies, and other operational disruptions.
- Ensure production activities comply with approved manufacturing procedures, quality standards, regulatory requirements, and workplace safety expectations.
- Conduct daily operational performance reviews, production floor walkthroughs, and structured tier meetings to identify performance gaps and drive corrective actions.
- Optimize workforce allocation, shift arrangements, overtime utilization, and production capacity to achieve operational efficiency and cost-effectiveness.
- Collaborate with Planning, Supply Chain, Engineering, Quality, and Maintenance teams to resolve constraints and ensure production continuity.
- Drive effective escalation, problem resolution, and recovery planning for production performance deviations.
Lean Manufacturing and Manufacturing Excellence Program (MEP)
- Lead the implementation and sustainability of Lean Manufacturing principles and Manufacturing Excellence Program (MEP) initiatives within assigned production areas.
- Identify and eliminate the eight Lean wastes, including defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and extra processing.
- Implement and sustain Lean tools and practices, including 5S, Standard Work, Visual Management, Gemba Walks, Kaizen, Value Stream Mapping, and structured Daily Management Systems.
- Drive continuous improvement of manufacturing flow, line balancing, takt-time alignment, cycle-time reduction, and overall resource utilization.
- Support improvements in setup and changeover times through appropriate Lean methodologies such as Single-Minute Exchange of Die (SMED), where applicable.
- Establish and sustain manufacturing performance management practices, including visual KPI boards, daily accountability, problem-solving routines, and follow-up mechanisms.
- Participate in Manufacturing Excellence assessments, performance reviews, improvement workshops, and action-plan execution.
- Promote employee participation in improvement activities and build a culture of operational ownership, waste elimination, and standardized work.
- Ensure improvement initiatives deliver measurable performance benefits and establish control mechanisms to sustain results.
Six Sigma and Continuous Improvement
- Apply Six Sigma methodologies and structured problem-solving techniques to identify, analyze, and reduce process variation, defects, and manufacturing inefficiencies.
- Lead or participate in improvement projects using the DMAIC methodology: Define, Measure, Analyze, Improve, and Control.
- Facilitate structured root-cause analysis using tools such as 5 Whys, Fishbone Diagrams, Pareto Analysis, process mapping, and data trend analysis.
- Analyze manufacturing performance data to identify recurring losses, process variability, and improvement opportunities.
- Lead corrective and preventive improvement activities to address chronic performance issues and prevent recurrence.
- Collaborate with Engineering, Quality, and Continuous Improvement teams to improve first-pass yield, reduce scrap, minimize downtime, and enhance manufacturing productivity.
- Support structured Kaizen events, process optimization projects, and improvement initiatives with clearly defined objectives, milestones, and measurable outcomes.
- Develop and implement sustainable control plans, standardized processes, and performance monitoring mechanisms following improvement implementation.
- Promote a data-driven improvement mindset among Team Leaders, Line Leaders, and Operators.
People Leadership, Capability Development, and Employee Engagement
- Lead, coach, mentor, and develop Team Leaders, Line Leaders, and Operators to build a capable, engaged, and high-performing manufacturing workforce.
- Establish clear individual and team performance expectations aligned with manufacturing objectives and operational KPIs.
- Conduct regular performance reviews, coaching discussions, feedback sessions, and development activities to strengthen employee capability and accountability.
- Monitor workforce attendance, absenteeism, attrition, productivity, disciplinary matters, and employee engagement, taking proactive action to address unfavourable trends.
- Partner with Human Resources and Training teams to implement initiatives that improve employee retention, employee experience, and workplace engagement.
- Support new employee onboarding, training effectiveness, competency assessments, and skills certification requirements.
- Develop and maintain workforce skills matrices, cross-training plans, and succession development programs to improve workforce flexibility and operational resilience.
- Foster a positive work environment that emphasizes respect, teamwork, communication, inclusion, and continuous learning.
- Encourage employee-driven improvement suggestions, participation in Kaizen activities, and ownership of daily operational performance.
Quality, Safety, and Compliance
- Ensure manufacturing activities comply with applicable medical-device quality-management requirements, Good Manufacturing Practices (GMP), approved standard operating procedures, and regulatory expectations.
- Promote a strong safety-first culture through proactive hazard identification, risk assessment, safety observations, and timely corrective actions.
- Ensure product quality requirements are achieved through effective process controls, standardized work, operator competency, and adherence to manufacturing instructions.
- Partner with Quality and Engineering teams to investigate nonconformances, implement corrective actions, and prevent recurring defects.
- Ensure manufacturing documentation, production records, traceability, and applicable ERP transactions are completed accurately and on time.
- Support internal and external audits, regulatory inspections, and manufacturing compliance assessments.
- Reinforce accountability for safety, product quality, process discipline, and continuous improvement at all operational levels.
Operational Strategy and Cross-Functional Collaboration
- Translate manufacturing objectives and site priorities into actionable daily, weekly, and monthly operational plans.
- Support Manufacturing Excellence roadmaps and operational transformation initiatives to improve productivity, cost competitiveness, manufacturing flexibility, and workforce capability.
- Collaborate with Manufacturing Engineering, Quality, Planning, Maintenance, Supply Chain, and Human Resources to deliver cross-functional improvement projects.
- Review manufacturing capacity, workforce requirements, equipment utilization, and future operational needs to support business growth.
- Identify manufacturing risks and improvement opportunities, developing appropriate mitigation and recovery plans.
- Present operational performance, improvement results, significant risks, and corrective action progress to manufacturing management.
- Contribute to short-term execution plans and longer-term operational improvement strategies aligned with site and business priorities.
Let’s talk about qualifications and experience
Required
- Diploma or bachelor’s degree in manufacturing engineering, Industrial Engineering, Mechanical Engineering, Operations Management, Production Management, or a related discipline.
- Minimum 5 years of relevant manufacturing experience, including at least 2 years in a production leadership, supervisory, or manufacturing team-management role.
- Proven experience supervising manufacturing operations in a high-volume, fast-paced, and performance-driven production environment.
- Strong practical knowledge of production management, manpower planning, capacity utilization, manufacturing processes, and operational performance management.
- Demonstrated knowledge and practical application of Lean Manufacturing principles, including 5S, Standard Work, Visual Management, Kaizen, waste elimination, and process optimization.
- Experience participating in or implementing structured Manufacturing Excellence Programs, Operational Excellence frameworks, or equivalent manufacturing performance improvement initiatives.
- Working knowledge of Six Sigma principles, process variation reduction, DMAIC methodology, and structured root-cause analysis techniques.
- Proven experience leading or supporting Continuous Improvement activities that deliver measurable improvements in productivity, quality, cost, efficiency, or delivery performance.
- Ability to analyze operational KPIs, identify performance gaps, establish improvement priorities, and implement sustainable corrective actions.
- Experience driving daily manufacturing performance through structured production meetings, KPI reviews, shop-floor management, and effective escalation processes.
- Strong people-management and leadership skills, including performance management, coaching, employee engagement, conflict resolution, and team development.
- Understanding of manufacturing quality systems, workplace safety requirements, risk management, and applicable regulatory compliance expectations.
- Proficiency in Microsoft Excel and PowerPoint, including operational data analysis, performance reporting, and improvement project presentations.
- Strong communication, analytical thinking, and problem-solving skills, with the ability to collaborate effectively across multiple functional teams.
- A proactive, disciplined, and results-oriented leadership approach, with the ability to manage changing priorities and drive accountability in a dynamic manufacturing environment.
Preferred
- Experience working in medical-device manufacturing, healthcare manufacturing, or another highly regulated manufacturing environment.
- Lean Six Sigma Green Belt certification or equivalent formal training in Lean and Six Sigma improvement methodologies. Black Belt certification would be an added advantage.
- Proven track record of leading Lean transformation, Manufacturing Excellence Program deployment, or Operational Excellence projects.
- Advanced knowledge of Lean tools and methodologies, including Value Stream Mapping, SMED, line balancing, takt-time analysis, Kanban, Total Productive Maintenance (TPM), and OEE improvement.
- Experience applying statistical problem-solving techniques, process capability analysis, control charts, and other Six Sigma analytical tools.
- Proven experience leading structured Continuous Improvement projects with quantified benefits in productivity, labor efficiency, cycle-time reduction, quality improvement, scrap reduction, or manufacturing cost.
- Familiarity with ISO 13485, applicable medical-device regulatory requirements, GMP, and regulated manufacturing quality-management systems.
- Experience using Oracle E-Business Suite, SAP, or comparable ERP and manufacturing execution systems.
- Experience developing and deploying daily management systems, visual performance management, and tiered operational review processes.
- Exposure to digital manufacturing initiatives, manufacturing automation, data analytics, or smart manufacturing applications.
- Experience managing high-volume production operations involving multiple production lines, shifts, and diverse workforce groups.
- Demonstrated success in improving employee engagement, reducing absenteeism and attrition, strengthening workforce capability, and developing frontline leaders.
- Experience supporting site-wide transformation programs, cross-functional improvement initiatives, and operational performance benchmarking.
- Flexibility to support shift-based manufacturing operations and critical production requirements, including occasional after-hours or weekend activities when operationally required.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive, and inspiring
At ResMed, we are shaping the future of healthcare through innovative products, connected technologies, and a shared commitment to improving people's lives.
As an Operations Supervisor, you will have the opportunity to lead and develop talented manufacturing teams, drive meaningful operational improvements, and contribute directly to the quality and reliability of products that support people around the world.
You will play an important role in advancing our culture of Lean Manufacturing, Manufacturing Excellence, Six Sigma, and Continuous Improvement, while strengthening operational performance, developing people, and building a sustainable high-performance manufacturing environment.
Join us in creating a workplace where operational excellence, innovation, teamwork, and employee development come together to make a meaningful difference.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.