Operations Manager

Job Description

Under the direction of the Global Data Operations (GDOs) leadership, the GDO Operations Manager is responsible for leading clinical data operations staff in operations tasks, both strategic and tactical in nature, within a Data Management Center (DMC). Ensures consistent execution of quality global procedures and deliverables. Manages workload and development of their direct staff. Encourages effective interaction of DMC staff with business partners to achieve common objectives.

 

Primary activities include, but are not limited to:

• Direct Line Management of Clinical Data Operations Staff:

  • Develops career plans

  • Makes work assignments

  • Conducts periodic skill assessments

  • Annual performance appraisals

  • Coaches and provides ongoing feedback for performance

  • Provides rewards and recognition

  • Sets priorities

  • Provides developmental opportunities

  • Manages training compliance

       

• Escalates to appropriate leadership/management as needed as risks and needs arise in the business

• Increases functional effectiveness by supporting departmental efforts to simplify and standardize procedures to the greatest extent possible, sharing best practices and leading continuous improvement efforts.

• Participates in or Leads GDO Business Excellence Networks (BENs) such as Quality & Knowledge, Capacity planning & metrics, within other. Support GDO improvement efforts, SME networks, beyond GDO special initiatives as needed (e.g. cross-divisional projects, cross-industry initiatives, etc.).

• Conducts management and functional area meetings, contributing expertise, when necessary, through formal or informal presentations.

• Keeps abreast of process and technology changes both within and outside of the company that may impact staff.

• May participate in initiatives beyond their department (e.g. cross-functional, cross-divisional projects, cross-industry initiatives, etc.).

• May support any other project or perform any other data management task deemed appropriate by management.

 

Requirements:

• Bachelor’s degree in health sciences, life sciences or related subjects preferred.

• At least 5-year experience in data management

• At least 2-year experience managing people and/or leading teams.

• Demonstrated project management, decision making and problem-solving skills.

• Ability to delegate and empower others; identifying and leveraging opportunities to accelerate results.

• Ability to build partnerships; developing and leveraging relationships within and across work groups to achieve results.

• Ability to coach and develop others; providing feedback, instruction and development guidance to help others success in their current or future job responsibilities.

• Able to work under pressure in a changing environment with flexibility.

• Advanced English: ability to communicate with both the technical and business areas and speak-up with courage and candor.

• Working knowledge of MS Office

 

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe

 

Required Skills:

Adaptability, Adaptability, Biological Sciences, Business Partnerships, Clinical Data Management, Clinical Trials, Clinical Trials Operations, Data Analysis, Data Extraction, Data Integration, Data Validation, Decision Making, Good Clinical Practice (GCP), Interpersonal Relationships, Leadership, Life Science, Management Process, Operations Management, Operations Processes, Operations Support, People Leadership, People Management, Pharmacovigilance, PL/SQL (Programming Language), Pressure Management {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/15/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.