Job Description Summary

Ensures first-class service contract process execution on customer service contracts. Installs base data entry and data quality for assigned area. Ensures timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer contracts as they are entered into the system. Acts as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration.

This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in the Chicagoland area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Calibration management to meet 100% compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs)

• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.

• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.

• Drive the Supplier Quality Engineers to address vendor issues.

• Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.

• Regularly report metrics back to internal customer groups.

• Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets, and compliance.

• Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization.

• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program.

• Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives.

• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics.

• Drive constant quality improvement using Lean for tools and processes.

• Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues.

Required Qualifications:

• Bachelor’s degree and a minimum of 2 years of customer service experience; or an Associate’s degree and a minimum of 3 years of customer service experience; or High School diploma and a minimum of 7 years of customer service experience.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

Desired Qualifications:

• High proficiency in Microsoft Office Suite products (e.g., Excel, Word, Outlook, Access).

• Strong focus on customer care and satisfaction.

• Demonstrated ability to work under pressure and to meet deadlines and commitments.

• Experience working in a healthcare environment.

• Direct or indirect leadership experience.

• Ability to communicate using local language.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $60,320.00-$90,480.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.