Operational Excellence Lead (Sr Manager)

<h2><b>Career Category</b></h2>Sales &amp; Marketing Operations<h2></h2><h2><b>Job Description</b></h2><p><b><span>Operational Excellence Lead</span> </b>will lead a newly established team under Business Excellence, focusing on driving operational simplification, standardization, and automation across the organization.</p><p>This role will oversee centralized administrative operations that span beyond Commercial to include Marketing, Sales, Medical, R&amp;D, Finance, and HR, ensuring compliant, efficient, and scalable processes that enable business excellence.</p><p></p><p><b>Key responsibilities include:</b></p><ul><li>Lead centralized administrative operations with expanded scope including P2P events, ensuring consistency, compliance, and efficiency.</li><li>Oversee inventory management of promotional materials and equipment, ensuring accurate tracking and optimization of resources.</li><li>Coordinate national congress support, including logistics, vendor collaboration, and expense management.</li><li>Manage advertisement placement, membership fee processing, and purchase order (PO) operations on behalf of Marketing.</li><li>Oversee data management within the hub system (e.g., organizational changes, new employee information), ensuring data accuracy and process integrity.</li><li>Collaborate cross-functionally with Transformation Office (TXO), Technology, and AI teams to design and implement systems and tools that drive process automation and improvement.</li><li>Partner with the Engagement &amp; Recognition team to enhance communication and workflow integration across departments.</li><li>Identify and implement best practices to streamline operations, reduce manual workload, and improve overall operational agility.</li></ul><p></p><p>This position reports to the Director, Business Excellence, and plays a critical role in enabling Amgen Japan’s transformation toward a smarter, more efficient, and data-driven organization.</p><p></p><p></p><p><b>Basic Qualifications</b></p><ul><li>Bachelor’s degree in Business Administration, Operations, or related field.</li><li>Minimum of 8 years of experience in operations, process management, or business excellence within the pharmaceutical or related industry.</li><li>Proven track record of managing cross-functional projects with multiple stakeholders.</li><li>Strong understanding of operational processes, compliance frameworks, and system integration (CRM, ERP, or equivalent).</li><li>Demonstrated leadership and people management experience, including team development and performance management.</li><li>Excellent communication and collaboration skills in both Japanese and English.</li></ul><p></p><p></p><p><b><span>Preferred Qualifications</span></b></p><ul><li>Master’s degree (MBA or equivalent) preferred.</li><li>Experience in process optimization, automation, or digital transformation initiatives (e.g., AI, RPA, or system integration).</li><li>Knowledge of P2P event operations, marketing operations, or commercial excellence within the healthcare industry.</li><li>Strong interest and curiosity in leveraging AI for process improvement, and a forward-looking mindset toward exploring future applications of AI and emerging technologies in operations.</li><li>Basic knowledge of CRM tool (Veeva) and SAP</li><li>Knowledge of industrial data (JD-Net, IQVIA, Ultmarc, etc.)</li><li>Strong analytical mindset with experience in data management and KPI tracking.</li><li>Ability to operate effectively in a matrix organization and influence without direct authority.</li><li>Passion for driving change and fostering a culture of continuous improvement.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.