Onsite Service Operations Specialist - San Francisco Bay Area

Shift: Monday–Friday, 7 am – 4 pm or 8 am - 5 pm

Location: Looking for someone who lives in the South/East Bay Area; Willing to travel to Santa Clara and Livermore and South San Francisco

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus.

• Experience: 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus

• Collaboration Tool: Microsoft Suite Experience

• Overnight travel is required; you will be able to receive an overnight travel bonus

• Will be using your own vehicle and the ability to fly (If traveling further out)

• Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19

• Must be able to lift up to 50 lbs

• Previous experience working in a GMP facility is strongly desired  

• Strong communication skills

• Knowledge of Information Access and System ESS

• A valid driver's license is required to perform the essential functions of the job

• Ability to prioritize tasks and meet deadlines

• Traveling between multiple locations in the San Francisco area

• Mileage reimbursement for miles driven to client locations

• Having a CDL is a plus, not a requirement

• Cross-referencing and inside sales experience are a plus

• Forklift Certification is a plus

• Prior experience with VWR/Avantor products and services is a plus

• IATA, DOT, OSHA Right to Know, IMDG a plus

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.

• Act as a backup to other territories and may require travel outside of the designated territory.

• Coordinates and leads team efforts and performs work related to customer requirements.

• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.

• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.

• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.

• Trains Avantor Lab and Production Services associates on all service offerings.

• Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).

• Modifies and maintains quality metrics and key performance indicators.

• Manages a budget related to expense reports.

• Meets revenue, TOE, safety, performance, and quality goals and objectives

• Creates programs for enhanced service efficiencies.

• Perform other duties as assigned.