Network Service Delivery Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

As a Network Service Delivery Lead, you will work to ensure fulfillment of the Global Digital Hub long term outcomes, overseeing the seamless operation, alignment, and evolution of Pharma Network processes and teams. This role supervises Network teams in selected regions and with other partners to ensure a seamless service experience. You will be also responsible for service delivery while monitoring Roche’s content KPIs at Network level.

The Opportunity:

• Ensuring adoption of Digital Content and Services on a Network level, continuously improving the service-engagement layer operating model.

• Designing and implementing a sustainable standard of service to create consistent levels of service performance to enhance experience of affiliates as internal clients.

• Ensuring optimal utilisation of assigned budgets / reduction in overall spend on a Network level, leading to OPEX savings in the areas of content and digital communication.

• Collaborating with the assigned Network teams as well as the global team to improve the processes of content strategy execution that advances business objectives. Maximizing customer experience by monitoring and reviewing the work of the production teams, Network engagement team and evaluating their performance.

• Analyzing third-party as well as internal content-creation processes, and creating strategies for service delivery optimisation, establishing and monitoring digital service related KPIs at Network level.

• Understanding technology tools and platforms which support the digital content creation ecosystem (monday.com, Veeva Vault PromoMats etc.), providing and adhering to digital content best practices by channel and audience type/segment.

• Fulfill activities as functional leader of the assigned Network teams, including the identification of onboarding and training needs of Network teams, develop a standardized training plan, supervise team members’ performance, provide feedback on operational improvement areas.

Who you are:

• You have a Bachelors or Masters degree in a business or a quantitative field and multiple years of digital product design experience, preferably inclusive of both healthcare and consumer goods industry experience.

• You have experience in service design: consistently focusing on the end-to-end user experience to deliver cohesive, and efficient service solutions and process enhancements.

• You have experience in managing budgets, forecasting resource needs, and optimizing team member utilization to ensure high business value and operational efficiency.

• You are an accomplished functional leader, with a proven experience in leading and managing digital teams, and with a deep knowledge of digital content

• You have demonstrated success in designing and executing operational process enhancements and providing high quality enablement of digital engagement.

• You have strong leadership skills: excellent team management, coaching and mentoring skills, superior planning, process and influencing skills. Also, you have demonstrated the ability to partner with cross-functional and global teams, managing high-level stakeholders and providing excellent support.

• You have experience with Veeva Vault PromoMats and extensive technical and business knowledge related to Digital Asset Management, Content Management and/or Content Management Operations, you have experience in tools, standards, policies that support the MLR process as well as other content management-related processes.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about. 

Discover the Roche Services & Solutions Center and how we work together as a truly global team! 

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:  https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.