National Leaves Clinical Specialist, Joint Replacement - Southwest

Job Summary: 

As a National Leaves Clinical Specialist, you will work directly with the Sales and Clinical team to support robotic and manual joint replacement procedures. You will be required to work within RepSuite for scan and schedule management in multiple territories across the country for employee leave of absence and when otherwise needed by the business. The NLCS will directly report to the Senior Manager, LEAP but indirectly work alongside local Mako Manager, JR Sales Manager, and GM. When not deployed the NLCS will assist and train with local JR team and execute all necessary clinical functions with that team. Field assignments are typically 4 - 12 weeks in duration.

Essential Duties & Responsibilities: 

• Clinical Expertise in robotic applications 

• Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.   

• Develop and maintain expert-level knowledge of manual joint replacement instrumentation and implants. 

• Serve as a clinical resource to healthcare professionals, offering insights, training, and support.   

• Deliver comprehensive customer experience tailored to surgeons, nurses, and other clinical staff during the deployment. 

• Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources.  

• Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako and manual instrumentation and implants.  

• Relationship Building:   

• Build and maintain strong relationships with healthcare providers and hospital staff, internal team members and potential new customers. 

• Understand customer needs and concerns and serve as their advocate within Stryker.   

• Compliance and Quality Assurance:   

• Ensure that all clinical practices related to Mako robotics + manual joint replacement procedures comply with regulatory requirements and internal quality standards.   

• Assist in maintaining product integrity and safety.  

• Detail Oriented Problem Solver 

Education and Special Training Required:   

• 4-year degree or equivalent required.  

• MAKO certification required.  

Qualifications: 

• Minimum 3 years of relevant work experience required. 4+ years’ work experience preferred. 

• Minimum of 2 year of experience with MAKO robotic applications and joint replacement manual instruments and implants. 

• Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required.  

• Excellent interpersonal skills and persuasive communication skills.  

• Ability to train and empower others with responsibilities during deployment. 

• Ability to handle routine travel, often on short notice, for months at time. 

• Problem-solving skills and the ability to make informed decisions under pressure