Mystra Customer Success Associate

Location: Oxford or London (Hybrid) The Mission: Why We Exist Genomics is a science-led transatlantic TechBio combining large-scale genetic and health data with proprietary analytics to accelerate drug discovery and advance predictive, preventative healthcare. We are united by a single vision to help people live longer, healthier lives, using the power of genomics. Genomics aims to help people live longer, healthier lives in two ways: super-charging drug discovery and development for novel treatments with our AI-enabled advanced genetic analytics platform, Mystra, and by helping people understand their personal risk of common chronic diseases through polygenic risk scores - giving doctors and health systems the chance to get the right people into the right prevention, screening and treatment programmes at the right time. ROLE PURPOSE: - We are seeking a Mystra Customer Success Associate to bridge the gap between complex genomic science and commercial growth. In this role, you will focus on three main objectives: - Working with the commercial teams to grow Mystra’s client base of Pharmaceutical and Biotech companies - Ensuring that subscribing clients derive maximum value from Mystra - Ensuring that Mystra’s functionality and data continue to meet the evolving needs of the market THE ROLE - Onboarding & Training: Lead technical setup and deep-dive training for new customers. - Technical Liaison: Act as the "technical shield," resolving complex queries from statistical geneticists and translating feedback for our Engineering and Product teams. - Proactive Success: Use platform metrics to anticipate client needs, mitigate risks, and ensure users hit their scientific milestones. - Growth & Strategy: Identify opportunities for account expansion by clearly articulating the ROI of our science to stakeholders. What You Bring - A strong understanding of statistical genetics and genomic data. - An ability to talk through complex technical concepts, with both technical and non-technical audiences alike. - A proven ability to manage shifting priorities in a fast-paced environment without sacrificing quality. - A reliance on data rather than intuition to drive customer satisfaction and retention. Your Package We are committed to providing a transparent, supportive, and rewarding work environment. COMPENSATION & GROWTH - Competitive Reward: Salaries are externally benchmarked annually to ensure market-aligned compensation. - Clear Career Path: A straightforward, open progression framework means you'll always know the path to promotion and how to achieve your next career goal. - Continuous Learning: Including external courses and a wide library of L&D materials, because your growth is our success. WELLBEING & TIME OFF - Holiday: 25 days annual leave, plus bank holidays, plus an extra 3-day company-wide shutdown at year-end. - Financial & Health Security: Robust benefits including a market-leading pension scheme, comprehensive private health insurance for you and your family with NO excess, critical illness, and life assurance. - Enhanced Leave: Enhanced paid family leave to support all new parents. WORK ENVIRONMENT & CULTURE - Hybrid Working - Truly Inclusive Time Off: Our 'Bank Your Bank Holiday' program allows you to exchange public holidays for dates that hold personal or cultural significance to you. - Vibrant Social Culture: From regular Town Halls and team picnics to organised sports events, our social committee ensures frequent opportunities to connect and celebrate. - Green Commute: Cycle-to-Work scheme and convenient office locations near major transport hubs. Ready to Build the Future? If this opportunity excites you, apply now! We are dedicated to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Genomics politely requests no contact from recruitment agencies. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.