Job Description Summary

As the GE Healthcare Multi-Vendor Ultrasound Field Engineer, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. You will also be responsible for developing and maintaining strong interpersonal relationships with customer representatives.

In this role, you will be responsible for servicing all North of England and Wales sites.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on OEM non-GE designated equipment, including but not restricted to - Philips, Siemens, Canon and Samsung.

• Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area

• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts within the assigned area.

• Responsible for Warranty and Planned Maintenance Service (PMS) contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modification Instructions (FMIs) and PMS inspections documentation for assigned accounts.

• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes.

• Installation: Plays a leading role in complex and multifunctional rooms.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications

• Qualified to National Diploma or B-Tech Degree level or equivalent.

• Technical analytical skills.

• Solid Field Services experience in OEM trained Ultrasound systems.

• Comprehensive knowledge of a specific modality or multi-modalities. 

• Proficient in English. 

• Ability to work independently with minimum direction.

• High work standards and quality. Initiative and motivation.

• Plan and organize work effectively. 

• Excellent communications, listening and interpersonal skills. 

• Strong Customer skills; deal tactfully and effectively with differences of opinion, influence rather than direct.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information