Job Description Summary

As an MR Clinical Expert, you will play a pivotal role within the GE HealthCare MR Applications team, serving as a trusted expert and training leader for GE HealthCare’s MR portfolio. In this customer‑facing, high‑impact role, you will design, lead, and deliver transformative education experiences that empower Technologists and radiologists to confidently and effectively use GE HealthCare MR equipment.
You will elevate the customer experience across the entire lifecycle—from pre‑sale engagement and clinical training to seamless onboarding, workflow optimization, and ongoing post‑installation support. Your work will extend beyond traditional training by focusing on enhancing clinical proficiency, strengthening user confidence, and supporting customers in realizing the full value of the MR equipment. Through your subject‑matter expertise and passion for customer success, you will ensure that every user maximizes the full potential of our MR solutions and delivers exceptional patient care.

Job Description

Essential Responsibilities: 

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the Order Configuration/terms and conditions.  
• Develop product, clinical, and software knowledge, skills, and competence within the Imaging modalities.  
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their MR equipment.  
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers in partnership with customers, develop and administer clinical training to the end-user personnel to deliver excellent clinical education to achieve high Net Promotor Scores (NPS). 
• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent, and timely completion of documentation requirements from pre through post training.  
• Provide ongoing post-installation training and support as needed over the lifecycle of the product. 
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. 

Qualifications/Requirements: 

• Experience in MRI patient scanning  
• Comfortable in a clinical/patient environment. 
• Proficient use of software applications of post processing
• Ability to learn specialized industry specific software and provide digital education and training solutions.   
• Required to travel extensively within the territory .

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information