Meeting Services Support - Specialist (English speaker)

Job Description

Objectives of this Role

Our Company’s Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company’s business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This including meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Meeting Services Support Specialist ensures adherence of compliances & control that are in line with all company’s policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Support end to end operational execution for global meeting and congress services within agreed SLA:

• Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.

• Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.

• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.

• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.

• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.

• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.

• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.

• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.

• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.

• Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.

• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.

• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R

• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)

• Language requirements: Able to speak, read & write in English and/or Mandarin, Other language e.g., Bahasa Malaysia, Bahasa Indonesia etc. will be added advantages.

• Added advantages with skills: Lean Six Sigma, Marco, Power BI, Automation UI path.

• Strongly detail oriented & Process improvement orientation

• Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.

• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.

• Strong communication, interpersonal, and organization skills required.

• Positive and proactive attitude, can-do mindset with problem solving and analytical skills.

Preferred:     

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce

• Experience working in a Big 4 or similar audit environment preferred.

• Ability to navigate through change or uncertainty.

• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.

• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.

• Experience in a global environment setup

Required Skills:

Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Administration, Business Processes, Business Support, Compliance SOX, Credit Management, Financial Accounting Controls, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Mandarin Chinese Language, Preparation of Financial Reports, Problem Solving, Process Documentation, Process Improvements, Process Redesign, Project Management, Quantitative Analytics, SAP Consulting, SAP Enterprise Resource Planning (ERP) {+ 2 more}

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/19/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.