[MedTech] Service Performance Sr Manager, Service Innovation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

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Job Function:

R&D Product Development

Job Sub Function:

Robotics

Job Category:

Scientific/Technology

All Job Posting Locations:

Chiyoda, Tokyo, Japan

Job Description:

Johnson & Johnson MedTech is recruiting for a Service Performance Sr Mgr, Service Innovation. This position is in the Surgery organization, located in Tokyo, Japan. At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

The Service Performance Sr Mgr, Service Innovation will play an essential role in supporting the Service org in Japan. This position involves establishing collaboration between Japan Service org and USA Service org to set the standards of the performance and reliability of the robotic medical platforms. You will be developing the service process and infrastructure that support the Service business goals in Hapa. This is a great opportunity for a self-motivated individual who thrives in a fast-paced environment passionate about delivering outstanding support and improving patient care.

Key Responsibilities:

• Partner and collaborate with the Service Innovation org to establish process, systems, framework to support the Service org in Japan.
• Contribute to the vision of the Service business by providing inputs to the Service product roadmap.
• Formulates new service solutions by integral, original thinking and adds new service innovation concepts/elements to the Service processes and the product. 
• Participate in new technology projects, investigate the implication on the Service processes, identify business impact, address the respective Service requirements.
• Assess the design of the new products Serviceability based upon the defined Service requirements. Identify how to realize Serviceability and Reliability targets on both products and components levels.
• Represent the Service organization in the new product introduction process in Japan. Act as single point of contact for the Service-related work.
• Act as the linking point of collaboration between different Service teams to set up the service processes that enable the business success.
• Develop a Service project plan for the assigned product, align with the team members on the realization of all Service activities within the defined timing and resources.
• Ensure that the service input for the required spare parts are defined and available by supply chain for the Service activities in the Japan market.
• Define the technical training needs and plan for the Japan Service org and review the training content.
• Monitor Service KPIs, analyze trends, define clear strategies to meet Service KPIs target in Japan.
• Support the Service escalations process and act as Subject Matter Expert for the 2nd  and 3rd tier escalations.
• Introduce the new releases to the Service organization in Japan to enable selling and performing Service on the applicable product against targets.

Qualifications

Education:

• Typically requires an engineering related degree (e.g. Mechanical, electrical or Biomedical).
•  Bachelor’s degree with 10 years or Master’s degree with 5 years of related experience.

Experience and Skills:

Required:

• Experienced with working in a development environment, understanding of the product creation processes and the basic technical principle of applicable systems/components.
• Experience leading multi-functional management meetings and management updates.
• Standout colleague with good interpersonal skills and ability to influence others. Proven partnership qualities and experience working collaboratively with different team members from all levels and functions in the organization.
• Experience in DFX, designing for Serviceability, lean methodologies.
• Able to communicate fluently in Japanese language, Good command of English language. For both technical and non-technical contexts.
• Willingness to spend long period of times in USA for the first year of hiring as part of the on boarding process.

Preferred:

• Service experience for medical capital equipment, SW affinity/experience if not the major specialization.
• Project management skills and experience (planning, monitoring, execution, etc.)
• Previous experience in the medical devices industry, basic knowledge of working in an ISO and FDA regulated environment is a plus.

Other:

• Travel Percentage: 30%

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Computer Programming, Cost-Benefit Analysis (CBA), Critical Thinking, Data Science, Industry Analysis, Innovation, Manufacturing Technologies, Mentorship, Process Improvements, Prototyping, Quality Assurance (QA), Quality Control (QC), Research and Development, Robotic Automation, SAP Product Lifecycle Management, Tactical Planning, Technical Credibility